InComm Manager I, IT Operations in Dallas, Texas
Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on , , orwww.incomm.com/blog.
About This Opportunity
The IT Operations Manager will be responsible for supporting the daily operations and availability of Information Technology systems, operational tools, and processes. This will be accomplished through the translation of IT vision into day-to-day processes and procedures.
Will manage day-to-day operational processes including, system reviews, service desk ticketing, monitoring tools, including ensuring all operational tools are performing / alerting as expected.
Will manage daily, weekly, quarterly operational reporting, including service level, capacity usage, and incident management reporting.
Will manage the setup, implementation, configuration, and documentation of operational tools.
Develop and maintain operational knowledge-base.
Will own responsibility for transition-to-operation process, including completion of runbooks, alerting, tools configuration, training, etc.
Will own the responsibility of day-to-day operations of batch and file transfer processes.
Will perform Root Cause analysis and drive findings to completion.
Will translate IT architecture and application designs into day-to-day operational procedures and processes, documentation, and training.
Will gain a deep knowledge of both online and batch application processes, flows and functions.
Other responsibilities as may be needed.
Broad understanding of IT methodologies, systems management, and IT Operations.
Strong background with operations of IT infrastructure including Windows-based systems, networks, firewalls, databases, monitoring tools, and operational support tools.
Understanding of both Online and Batch IT systems.
Must have excellent oral, written, and interpersonal skills.
Must be a self-starter, able to work in a dynamic environment, and have a high degree of attention to detail.
OLS/InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier 3