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Zenoti Product Support Consultant in Dallas, Texas

We are looking for Product Support Consultants to join our customer support team in the pursuit of helping our customers to effectively use Zenoti to run their business. We are a well-funded company undergoing significant growth, making a huge impact at the intersection of technology and the beauty & wellness industry.

What will I be doing?

  • Work with customers to help them solve issues, answer questions, and provide training related to their use of Zenoti

  • Own customer reported issues and see problems through to resolution, leveraging our global resources when needed

  • Consult with customers to ensure their business operations run effectively on Zenoti

  • Follow all defined processes in the team when working on issues

  • Be proud of what you work on, obsess about the quality of the work you produce

  • Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

  • Previous advanced support experience with data-driven, web-based applications

  • A technology-centric background

  • Strong logical, analytical and problem solving skills

  • A willingness to solve problems for our customers

  • Excellent communication skills

  • Ability to become subject matter expert in Zenoti platform and products

  • Can work in a fast paced, ever changing, start-up environment

Requirements

  • Bachelor’s degree in Business, Computer Science, IT, Engineering or equivalent

  • 2-3 years previous experience supporting web-based applications

  • Product Support Consultants work with our Customer Support team, and are assigned to rotating shifts (5 days on, two days off) based on the needs of our customers. Zenoti works to ensure assigned hours are consistent, flexible, and provide a healthy work-life balance.

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

  • A competitive base salary, plus bonus

  • Eligibility to receive equity through company Employee Stock Option Plan

  • Medical, dental, and vision coverage

  • Participation in company 401k plan

  • Paid parental leave

  • Unlimited paid time off

  • Flexible work hours

  • Programs, classes and activities supporting your physical and mental well being, led by Zenoti's dedicated Chief Wellness Officer

About Zenoti

Established in 2010, Zenoti is a leading SaaS solution provider in the beauty and wellness industry. We are a fast growing, well-funded Series D stage company headquartered in Bellevue, WA. Zenoti was ranked in Deloitte’s Technology Fast 500 list in 2019 and 2020, and we have just achieved "unicorn" status!

Zenoti offers an all-in-one, cloud-based, enterprise software that helps spas, salons, medi-spas, fitness centers around the world manage and grow their business. Zenoti software is used by over 12,000 clients in more than 32 countries, including many of the world’s leading salon and spa brands.

Learn more about us at https://www.zenoti.com (https://www.zenoti.com/) .

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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