Veterans Affairs, Veterans Health Administration Program Support Assistant (OA) in Dallas, Texas
Program Support Assistant (OA)
Department of Veterans Affairs
Veterans Affairs, Veterans Health Administration
- ##### Open & closing dates
07/22/2019 to 08/08/2019
- ##### Service
- ##### Pay scale & grade
- ##### Salary
$45,158 to $58,707 per year
- ##### Appointment type
- ##### Work schedule
1 vacancy in the following location:
Relocation expenses reimbursed
To assist Physical Medicine & Rehabilitation Service (PM&RS) leadership and perform a variety of assistant duties such as compiles, monitors, maintains computes and/or verifies accuracy of PM&RS department data pertaining to business functions, performance measures, compliance, and internal productivity and auditing activities.
Learn more about this agency
- Takes assigned meeting minutes, prepares all correspondence, and schedules all staff meetings.
- Proofreads all typewritten material for typos, format, grammar, spelling prior to submission
- To maintain a calendar of appointments and/or to advise of appointments and/or to ensure scheduling conflicts are avoided.
- Requests as alternate travel and tuition funds
- Type correspondence, memorandums, personnel actions, and requisitions for supplies and equipment
- Assists as primary in maintaining records for the PM&R Fund Control for supplies and services, consultant visits, and education and training funds in an accurate manner
- Incumbent serves as alternate timekeeper for the PM&R Section.
- Time cards are to be posted accurately every day
- Provides general clerical skills, as needed (i.e. Prepares reports, maintains professional telephone
- etiquette, makes, scans and distributes copies etc...) and scheduled meeting rooms for PM&RS
- staff or facility visitors.
- Prepare documents/packages for various activities such as; training, professional standards boards, promotion boards, staff meetings, various training presentations and other meetings as required by sections of PM&RS.
- Submits Human Resource Management SF 52 Request for Personnel Actions in WEB HR or comparable database for personnel entering the government, promotions, separations, termination, demotions, transfers etc.
- During the absence of the Management Analyst (ADPAC) and Management Assistant,
- conducts basic level repairs hardware and software troubleshooting prior to submitting IT remedy tickets/multi-functional device work orders for staff who encounter an equipment problem.
- Prepares a wide variety of recurring and non-recurring correspondence, reports, and other documents.
- Edits, spelling, grammar and reformats correspondence such as; responses to Congressional, VISN, news media, and/or public interest groups' inquiries.
- Serves as a primary to requisitioning office supplies, equipment, printing support, and related materials and services.
- Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another, such as using different packages to edit lengthy and complicated reports; collect, select, organize, and provide information; track the status of a number of projects assigned to the organization; resolve compatibility problems in transferring text from one software package to another when menu options and specific software instructions are not available.
- Collects, compiles, and tracks suspense data statistical information pertaining to PM&RS programs.
- Conducts trend analysis for various programs.
- Forwards reports to various management levels, via the supervisor. Reviews policy guidance of programs, to ensure PM&RS complies with new and existing directives.
- Interacts with management and staff members to resolve service problems and to develop plans for improved performance measurement, and customer satisfaction.
- Gathers peer review documents/packages and disseminates the packages to PM&RS therapists and providers.
- Performs other related duties as assigned.
Work Schedule: Monday through Friday with 7:30 a.m. - 4:00 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD549-72190 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
- #### Job family (Series)
0303 Miscellaneous Clerk And Assistant
- Assistants, Office
- Office Assistants
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/08/2019.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of a body of management and/or program analysis, rules, guidelines, regulations and precedents. Skill in applying basic data gathering methods. Skill in use of computer hardware and a wide variety of software programs to enable the creation of documents. Operation of a word processor and computer terminal. Communicate effectively with staff, veterans and the public both on a direct basis and via telephone.
You will be rated on the following Competencies for this position: - Administration and Management - Clerical - Customer Service
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is sedentary. Typically, the incumbent may sit comfortably to do the work. There may be some walking, standing, bending, and carrying light items like paper and books. No special physical demands are required
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
There is no educational substitution at this grade level.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process, fax, mail or by hand-deliver. Please be sure to include all of the following information in your resume:
Personal Information: - Full name, mailing address (with zip code) and day/evening telephone numbers (with area code). - Country of Citizenship. - If ever employed by the Federal Government, please show the highest Federal civilian grade held, job series, and dates of employment in grade.
Education: - High School name, city, state and zip code, date of diploma or GED. - Colleges and/or Universities attended, city, state and zip code. - Major field(s) of study. - Type and year of degree(s) received. If no degree received, show total credit hours received in semester or quarter hours.
Work Experience for each paid or non-paid position held related to the job for which you are applying (do not provide copies of job descriptions): - Job title. - Duties and accomplishments. - Month/Year - Number of hours per week. - Employer's name and address. - Supervisor's name and phone number. - Indicate if your current supervisor may be contacted. - Starting and ending dates of employment (month and year).
Other Qualifications: - Job-related training courses (title and year). - Job-related skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.) - Job related certificates and licenses. - Job-related honors, awards, and special accomplishments. (e.g., publications, memberships in professional or honor societies, leadership activities, public speaking, performance awards, etc.)
Background checks and security clearance
Drug test required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Suitability/Fitness, National security
- Required Documents
To apply for this position, you must provide a complete Application Package which includes:
Resume or CV: Your resume/CV must have the following information for each position you have held: job title, duties, dates of employment including month and year (start/end dates), and full time or part-time status with the number of hours worked each week. (required) Copy of most recent non-award SF-50 that shows your current title, series, grade, step salary and tenure; if applicable. (Note: If you are applying for a higher grade you must provide an SF50 or other documentation that shows you have previously met the time-in-grade requirements for the higher grade.) (required)
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. - MISC - Performance Appraisal - Resume - SF-50/ Notification of Personnel Action
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): - Most recent SF-50 if you are a current or former Federal employee - An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade - Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. - Examples of appropriate SF-50's include: - Within grade increases at the highest grade held; or - Promotions with an effective date more than one year old; or - SF-50's at the highest grade held with an effective date more than one year old.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 08/08/2019 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10556301.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). HCP are individuals who, during the influenza season, work in VHA locations where patients receive care or who come into contact with VA patients as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased facilities. HCP include all VA licensed and unlicensed, clinical and administrative, paid and unpaid, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, students, researchers, volunteers, and trainees who work at these facilities. HCP that are unable to receive or otherwise decline a flu shot will be expected to wear a face mask throughout the influenza season.
Agency contact information
Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
- Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/540082500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.