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AT&T Salesforce Application Architect in Dallas, Texas

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

Our Digital Engineering team is looking for a application architect who is passionate about the enablement of DevOps and has the analytical and multi-tasking abilities to thrive in a fast-paced environment. The solution engineer is responsible for ensuring the setup and successful execution of the CI/CD Pipeline across the portfolio of applications in the landscape topology. The solution engineer will drive the definition of the DevOps process, encompassing environment strategy definition, source control and branching strategy, build jobs for continuous deployments, automated testing and monitoring.

About the Job

As a application architect with the Digital Engineering team, you will have the opportunity to join a fast-growing team that is embarking on a multi-year implementation as part of an on-going digital modernization effort. As the project team ramps up, you will have the chance to help define and shape the vision of how the solution will be maintained and monitored to meet the business’ needs. Our vision is to have an industry leading DevOps CI/CD pipeline that enables our delivery teams to provide continuous improvements to our business partners while providing a lens into the day-to-day health of our applications to provide remediation of issues as they occur.

Responsibilities and Day-to-Day View

Manages Salesforce / MuleSoft engineering support for a distribution channel, which includes managing the application environments and DevOps CI/CD pipeline, monitoring and maintaining application landscape (includes Salesforce Sales & Service, Marketing Cloud, and MuleSoft)

Coordinates and part of Scrum team re-present Engineering team for deployment, release planning, branching strategy and resolve core platform issues

Work closely with QA & UAT help testing platform features across all applications

Provides operational support for MuleSoft integrations and configures the Salesforce applications

Defines and builds deployment jobs to support automated build jobs through the pipeline using the selected tools

Manages, maintains and supports the application environment landscape across multiple systems, defining processes for addition of new environments to the landscape

Establishes stage gates to higher environment deployments

Implements tools to support code quality process, including static code analysis tools (e.g. SonarQube or CheckMarx)

Supports minor enhancements to production landscape environment

Develops and enhances core monitoring capabilities for application landscape using industry tools to capture performance of applications and render as appropriate dashboards

Monitors product for all defined KPIs to ensure best-in-class customer experience

Acts as a product evangelist to build awareness and understanding across teams, enhancing process to support overall effectiveness of DevOps pipeline and monitoring

Ensure timely responses for new tool assessments, MVP’s , architecture insight with hands on technical skills

Manage product implementation and integration team and provide technical leadership with great communication skills

Qualifications

Bachelor’s degree in Computer Science, Information Systems or related field.

Background in supporting Salesforce applications, specifically Sales & Service Cloud.

Experience with Marketing Cloud desired

Experience within high tech, software and/or wireless/telecom industry highly desired

Understanding of integration technologies and API Gateway, Mobile and ios technology stack

Experience with MuleSoft desired

Deep experience setting up CI/CD Pipeline using industry tools

Experience in GitHub, Bitbucket or similar required

Experience using a build manage tools, such as Jenkins, Bamboo required

Understanding of SFDX CLI tool desired

Solid technical background with understanding and/or experience in software development, web technologies and customer communications such as email, SMS and push notification

Experience working within scaled agile development team

Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders

Technical skills should include: Salesforce Development (Apex, Lightning), Salesforce Sales Cloud & Service Cloud, Mulesoft, Splunk or ELK / EFK (Elastic, Logstach/FluentD, Kibana) for monitoring and logging, SonarQube or CheckMarx

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transf

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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