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Federal Reserve Bank Senior System Analyst in Dallas, Texas

About the Role: The Federal Reserve Bank of Dallas is looking for aSenior System Analystto be located in Dallas, TX. You will manage the operations and development activities. The analyst will provide oversight and act as the single contact for all IT operations and support services. Oversee Customer Support activities including backlog management, incident management, system outage, problem analysis, and status reporting and communication.

Have in-depth understanding of application operations and the SDLC process along with relevant technical expertise to provide support to the business. Maintain a focus on process and service improvements while enforcing best practices. * *You Will: * Manage the customer support and coordinate routine maintenance of the applications * Oversee the incident management process following an established process * Ensure adherence to SLAs and process compliance * Establish and maintain the knowledge management processes * Manage the application backlog and facilitate the prioritization process * Build agreement on customer release project scope * Guide the team in planning for customer releases, including the preparation of relevant documents and estimations * Ensure compliance with system policies and procedures * Provide inputs for setting the strategic direction of operations with a focus on process optimization and efficiency and automation * Collect and report essential metrics to support continuous improvement and provide updates for all stakeholders You Have: * In-depth understanding of the SDLC process * Excellent problem-solving and conflict resolution skills * Skills communicating complex business and technical concepts with the business users, development team and management * Strong customer focus and very organized * Good understanding of Web Application architecture and components including application integration and data flows * Ability to understand the database design and write queries * Basic Data Warehouse understanding is a plus * Interest in keeping up with new technologies and trends * Equivalent education/experience may be substituted for any of the above requirements Why the Dallas Fed? We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners. * *Our Benefits: Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision) • 401K match, and a fully funded pension plan • Paid vacation, holidays, and volunteer hours; flexible work environment • Generously subsidized public transportation and free parking • Annual tuition reimbursement • Professional development programs, training and conferences • And more… * *Notes: This position may be filled at various levels based on candidate's qualifications as determined by the department.

This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements.

In addition, all candidates must undergo an enhanced background check and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship.

/The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve./ // /If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant./

Organization: *Federal Reserve Bank of Dallas

Title: Senior System Analyst

Location: TX-Dallas

Requisition ID: 265898

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