Rimini Street, Inc Sr. Support Engineer, Oracle HCM, Payroll & Financials ( Remote Work U.S.) in Dallas, Texas
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,700 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.
We actively seek a Sr. Support Engineer, Oracle HCM Payroll & Financials. This is a remote position and may be based in the United States Central Region.
Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.
The role of the Sr. Support Engineer, Oracle HCM Payroll & Financials is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Sr. Support Engineer, Oracle HCM Payroll & Financials requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based Techno-functional support for multiple EBS modules
Support client customizations, sharing implementation and best practices advice
Able to Troubleshoot and debug EBS code
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional advisor
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Additional Duties & Responsibilities
- Other job related duties and responsibilities may be assigned from time to time
- Remote, US; ideally central timezone
- Bachelor Degree in Computer Science or related field or equivalent experience
10+ years relevant Techno-Functional Oracle HCM Payroll & Financials experience required - able to troubleshoot issues within HCM Payroll & Financials Modules
7+ years direct support of Oracle HCM Payroll application end-users in a Corporate environment
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL,OAF, Reports, Workflow)
Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application
Demonstrable history solving complex problems across multiple modules
Superb techno-functional trouble-shooting skills for HCM Payroll & Financials Modules and tenacity in complex problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of Oracle EBS customization/extension methodologies
Excellent development skills using Oracle EBS toolset
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
English Language skills -both written & verbal are a must
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment
The best candidates will have some knowledge of EBS Financials Modules in addition to HCM Payroll experience
Role Require extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
A consulting background, while not mandatory, would be useful as this is a client facing role
Experience with additional Oracle Financials modules (Accounts Payable, Accounts Receviables, Advanced Collections, Channel Revenue Managemet (CHRM) FAH, AGIS etc), while not mandatory, would be highly valued
Experience with localizations and global implementations would be an advantage
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will increase 200% by 2023. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $4 billion in maintenance costs since its inception.
Be Treated Like the Best
Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
All Rimini Street professionals are encouraged to grow and learn new skills
Accelerating Company Growth
Trading on Nasdaq: RMNI since October 2017
Added to the US Russell 2000® Index in 2018
Over 2,000 active clients, including 100 of the Fortune 500 and Global 100
2019 Q3 revenue results of $69.0 million, up 10% year over year
Midpoint full year 2019 revenue guidance of $275 million
Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019
Launched the global availability of Application Management Services for Salesforce, SAP and Oracle
Recent Industry Recognition
Received 34 awards in 2019, including 24 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
Honored with two gold Stevie awards for Company of the Year in 2019,
The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Job ID: 2021-8556