CRC Insurance Services, Inc. Claims Examiner II in Fort Worth, Texas
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Wellington is searching to add an experienced Examiner II to investigate, evaluate, negotiate, and resolve complex, personal lines property claims (including fire and water claims). This individual must be able to provide exceptional customer service, as well as handle claims in accordance with prescribed authority and best claims practices.
Duties Include, but are not limited to:
Adjust major and complex losses in their entirety, but may also adjust standard losses.
Develop relationships with customers via telephone, investigate insurance policy coverage, determine cause of loss, and document activity on each claim to come to a resolution quickly and accurately.
Identify, analyze, and resolve coverage issues according to established Company protocol, including thorough policy review and analysis of application to the individual claim.
Develop and direct investigative plans. Conduct timely and detailed investigations that include scene investigation (e.g., photos, diagrams, blueprints, maps), statements, official reports (e.g., police, fire, weather, hail), and ownership documents (e.g., tax liens, judgments, encumbrances). Identify alleged and actual damages, identify potential liable parties, recognize and address potential fraud.
Conduct thorough damage development, leading to timely and adequate evaluations, including appraisals/estimates, business records, invoices, detailed inventory, purchase records, receipts, credit card statements, and ALE documents. Develop appropriate methods of repair/replacement, verify ownership, and apply any special limitations.
Negotiate with policyholders to settle claims.
Perform technical reviews of appraiser and contractor property damage estimates.
Partner with SIU and Subrogation to identify questionable claims and subrogation opportunities. Assist or prepare files for suit, trial, or subrogation.
Support work-load surges due to weather-related events as needed.
Ability to train and mentor entry-level examiner employees.
Associates Degree (A.A. or A.S.) or equivalent from a two-year college, business school, or technical school required
Minimum five (5) years related, applicable experience
Texas Property / Casualty Adjuster License
Bilingual is a strong plus
Strong problem solving skills; proactively finding solutions to difficult or complex issues
Strong verbal and written communication skills with the ability to adapt to many different personalities
Demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality
Commitment to continued training and learning to keep up with new industry and company changes
Strong understanding of Xactimate and Im
CRC is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
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CRC Group is one of the largest distributors of wholesale and specialty insurance products in the United States. With more than $7.4 billion in annual written premium and 83 office locations, CRC Group’s more than 600 brokers and underwriters provide data-driven insurance solutions for property and casualty, executive and professional, group and individual, and other specialty insurance programs. Learn more at www.crcgroupins.com .
CRC Insurance Services, Inc.
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