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Bank of America Collateral Specialist-CVS - Specialty Product Servicing (Fort Worth, TX) in Fort Worth, Texas

Collateral Specialist-CVS - Specialty Product Servicing (Fort Worth, TX)

Fort Worth, Texas

Job Description:

Job description:

Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.

Required Skills:

  • Strong phone skills with a proven track record of delighting customers

  • Excellent analytic and problem-solving skills

  • Excellent interpersonal and communication skills, written and verbal

  • Solid knowledge of overall PC functionality in a Windows environment

  • Strong typing skills and ability to navigate multiple mainframe and web based systems

  • Ability to adapt quickly to change without negative impact to performance and/or productivity

  • Strong organizational and time management skills to perform multiple tasks within limited time frames.

  • Exhibit professional demeanor in all situations

  • Customer-centric focus

  • Flexible, willing to learn and self-motivated

  • Will require good working knowledge of applications used to complete tasks

Desired Skills:

  • Knowledge of titling processes with the DMVs

  • 1 year in the financial industry

  • Minimum 1 year of call center experience

  • Proficient in Microsoft Applications

  • Basic understanding of loan/legal documents

  • Systems experience: BOSS, LINX, Magellan, FileNet

  • General knowledge of products/services including basic understanding of simple-interest loans

Enterprise Description:

Associate should have knowledge necessary to research and/or service active and/or paid off automobile, marine and recreational vehicle collateral. Works in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected. Completes reports and logs work assignments as required. May have direct contact with bank customers, state licensing agencies, and business partners and is expected to present self and department in a professional manner. Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment. Should effectively use Outlook, Excel and Word as required by team function. Must have ability to work independently, set priorities, and solve routine problems without direct supervision. Will be required to demonstrate adaptability to change, show leadership abilities in team huddles and meetings, and an ability to work in a self-directed team environment. Undetected errors could have measurable impact on external customer and dealer relationships.


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at .

To view the "EEO is the Law" Supplement, CLICK HERE at .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .