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Aaron's Inc General Manager in Fort Worth, Texas

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Aaron’s General Managers are responsible for the operations of our stores. General Managers are key brand ambassadors who are critical to the success of our company and the reputation of our customer experience. As a General Manager, you will be accountable for achieving monthly and annual sales targets by building and actively leading a strong team of team members, and fostering relationships with our customers. In addition, you’ll be responsible for P&L management, asset management, customer growth and maintenance, and inventory control.

Skills for Success

General Managers are high-energy leaders with strong business acumen. They are highly-motivated, sales-focused leaders who possess exceptional people skills and the passion to encourage teams to be their best. General Managers are strong utility players adept at facilitating change management and going the extra mile to make things happen. They demonstrate a high-level of professionalism, and are a positive influence in the store for both our Team Members and our customers. Like all Aaron’s Team Members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Lead the store to achieve planned growth and profit goals, which includes accurately reporting financial measures, transactions and ensuring accuracy

  • Handle all facets of inventory by ensuring adequate availability of merchandise, protection of store assets and reconcile inventory weekly

  • Responsible for customer satisfaction and quality control calls

  • Ensure all company vehicles are maintained within safe operating standards

  • Ensure all returned merchandise is certified, reclassified and priced

  • Lead and direct the work of team members to ensure a professional and customer-friendly environment

  • Recruit, hire, train and develop the best talent for your store to ensure efficient and successful operations

  • Schedule team member coverage to ensure published hours of store operations are met

  • Establish a long-term relationship, and safeguarding company assets

  • Personal responsibility for management of all renewal activity

  • Authorize all returns with a focus on customer relationship and ownership

  • Ensure execution of all customer service programs, company guidelines and policies

    Requirements

  • High School Diploma or equivalent

  • 5-7 years’ experience in a retail sales or customer service environment, demonstrating a successful track record of sales and management/leadership skills

  • Strong organizational and communication skills

  • Safe driving skills and the ability to legally operate the Company Truck

  • At least 21 years old with a state valid driver’s license

  • Satisfactory MVR (driving record)

  • Must meet DOT requirements to obtain certification in required states

  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

  • Excellent interpersonal and communication skills

  • Proficient computer skills

  • Excellent telephone etiquette

  • Maintain a professional appearance

  • Strong organizational and communication (verbal, telephone, interpersonal) skills

  • Proper telephone etiquette

Rewards

Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Paid time off including vacation days, sick days and holidays

  • Medical, dental & vision insurance

  • Maternity and Paternity Leave

  • 401(k) plan with company match

  • Flexible spending accounts

  • Life insurance

  • Disability benefits

  • Stock Purchase Plan

  • Team Member purchase discounts

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Aaron's is an Equal Opportunity Employer

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