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JPMorgan Chase Mortgage Finance - Ft Worth, TX - Loan Servicing Associate I in Fort Worth, Texas

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds' most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully parental leave time, health care insurance and retirement benefits.

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

Wholesale Loan Services Mortgage Finance Operations (WLS MF Ops) exists within Commercial Banking and provides servicing functions for Mortgage Finance. These functions include account administration, collateral management, funding, paydown processing, customer service, billing, account reconciliations, quality control, and exception management. This role resides within our Funding and Shipping departments and supports the team's responsibility collateral management, 3rd party collateral management, and client funding / paydown servicing. This position collaborates and partners with the WLS management/functional teams, Legal and other functional support groups (Compliance, Audit, Finance, Technology etc.); Mortgage Finance Business Partners; external clients and service vendors utilized to support the LOB.

This position will report to the Loan Servicing Manager - Funding. All funding requests must be processed within 1 hour of receipt from customers in adherence to our 1 hour SLA. All customer requests received within established cut-off times must be processed on same business day. There is no backlog.

This position will be responsible for the processing of funding and paydown requests from Mortgage Finance customers via Mortgage Finance Online (MFO) website (client facing website). The Loan Servicing Associate is responsible for the daily balancing of Mortgage Finance customers' funding and operating accounts and providing daily end of day activity reports to Mortgage Finance customers. They are responsible for the daily management of each assigned Mortgage Finance customer facility. The Loan Servicing Associate ensures that all customer SLAs are met daily. They will be responsible for identifying, researching and resolving routine discrepancies in their daily work activities. They are the primary daily interface with the Mortgage Finance customer.

Exempt position - 9:00 AM to 6:00 PM Shift requirement

Core Responsibilities:

  • T hink strategically and tactically to design an effective process improvement roadmap/approach with the flexibility to adjust to new innovations, regulations, and priorities; partner with managers to rollout

  • Determine new/revised work techniques and process improvements and lead special projects as required

  • Manage work activities of team members which could include activities across Account Administration and Mortgage Finance Sales Support; may also include determining hours of work and workload based on current priorities

  • Provide ongoing assistance to team members on a daily basis

  • Participate in system testing, as needed, which may occur during non-business hours - write test scripts, test enhancements, test fixes, user checkouts

  • Procedures - Partner with specific experts, management, the Procedures Team, RCSA, and Change Control Team with the creation and updates of departmental procedures

  • Issue resolution and escalation handling - ensure client complaints are reported and logged, maintain sensitive clients listings, engage and follow up with clients or market partners on escalations/issues, summarize key escalations for use in risk event write ups or CB Controls escalation write ups

  • Interact directly with business partners, 3rd party custodians and clients to provide operational details on upcoming transactions

  • Ability to support the servicing for the most complex loan arrangements independently as required and potentially maintain a minimum production portfolio

  • Provide production training to new hires/teammates

  • Assist with coaching and development of staff

  • Assist in conjunction with the manager 1:1s for staff

  • Assist with managing workflow and the completion of timely and accurate work required


  • Bachelor's degree from an accredited university required

  • 5+ years' experience with accounting and collateral management. Proven ability to work independently with excellent judgment.

  • Must have experience reading and interpreting loan documentation or related analytical experience dealing with documentation.

  • Extensive experience managing high volume workflow and account assignments to be in compliance with required SLA.

  • Extensive experience in the approval and release of required agency forms submitted by client.

  • Must be a team-oriented individual with excellent communication, interpersonal, and client service skills.

  • Must be highly organized with ability to manage multiple competing priorities simultaneously.

  • Intermediate knowledge in performance metrics and client invoices.

  • Intermediate Excel and PowerPoint knowledge.


  • Fort Worth, Texas

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans