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Randstad Technical Customer Support Software in Fort Worth, Texas

Technical Customer Support Software

job details:

  • location:Fort Worth, TX

  • salary:$20 - $23.45 per hour

  • date posted:Thursday, June 10, 2021

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:846679

job description

Technical Customer Support Software

job summary:

Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles. For immediate response please share your resume at Caroline.peter@randstadusa.com or call me at 646-710-3326.

  • 2+ years of experience working in a Help Desk call center environment

  • Technical degree or technical certification/certificate.

  • Remote Desktop Troubleshooting.

  • Technical support, customer service, and software or mobile device support experience.

  • Customer service and troubleshooting skills.

  • Ability to communicate technical information verbally to a wide range of end-users (i.e. internal employees, hospitals, VA, and retail customers) including creating knowledge articles.

  • Attention to detail, with a focus of rapport-building, listening, and questioning.

  • Ability to communicate technical information to both technical and nontechnical audiences

  • Good written and oral communication skills.

  • Working knowledge of MS Word, Excel, Outlook, and PowerPoint.

  • Experience using Salesforce and/or knowledge of creating help desk tickets.

location: Fort Worth, Texas

job type: Contract

salary: $20.00 - 23.45 per hour

work hours: 8am to 4pm

education: Associates

responsibilities:

Responsible for second level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This position provides effective diagnostic evaluation of end-user healthcare Customer needs and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers' satisfaction. The position also requires effectively delivering technical training and support needs for other personnel and customers over the phone.

qualifications:

  • Experience level: Entry Level

  • Minimum 1 year of experience

  • Education: Associates (required)

skills:

  • Desktop Support (2 years of experience is required)

  • Helpdesk (2 years of experience is required)

  • Customer Relationship (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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