Legends Hospitality Food & Beverage Manager in Frisco, Texas
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
The World Headquarters for the Dallas Cowboys, the Star is the most comprehensive NFL training facility in the country. In addition to serving as the home of the entire football operation and practice fields, The Ford Center at The Star also includes a multipurpose, 12,000 seat, indoor stadium that will provide facilities for use by the Dallas Cowboys, City of Frisco and Frisco ISD football and soccer games. The facility includes Cowboys Club: a workspace and membership club connecting work, leisure and culture for a select community of influencers, entrepreneurs, and business leaders with a passion for the Dallas Cowboys.
The Food and Beverage Manager is based out of The Star/Cowboys Club in Frisco, TX and reports to the Director of the Cowboys Club.
Oversee the flow of guests within the club by managing the reservations system and host team
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Oversee day to day operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting.
Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations
Inspect dining and serving areas to ensure cleanliness and proper setup
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
Work with Concierge to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
Order or requisition supplies and equipment for tables and serving stations
Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints.
Proactively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner
Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
Supervise general cleaning tasks using standard products as assigned to adhere to health standards.Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Other duties as assigned
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge, Skills and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Excellent customer service
Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.
Ability to work independently and/or in a team environment
Strong verbal and written communication skills
Must have computer skills: Microsoft Word, Excel.
Must be able to stand for an extended period of time without aid
Must be fluent in English
Menu planning and development
Must be able to stand or walk for varying length of time
Must be available to work an irregular schedule
Must be able to work extended hours due to business requirements including late nights, weekends and holidays.
The ideal candidate will have a Bachelor's degree with a minimum of 5 years of experience in a fine dining and casual restaurant environment
Knowledge of fine wines and beverage programs required
Must possess a strong knowledge of food and beverage procedures, controls and administration as well as complete awareness and ability to perform all foodservice functions.
Must have at least 1 year experience in a high volume bar.
Bilingual in Spanish
Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
Ability to lift and/ or move up to 25 pounds;
Specific vision abilities required by this job include close vision and distance vision
Environmental Working Conditions:
- The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
- Communication: Expert
- Bachelors or better in Hotel/Restaurant Management
Licenses & Certifications