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Tenet Healthcare Patient Account Manager - Remote in Frisco, Texas

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned .

  • Ensures compliance with state and federal laws and regulations.

  • Maintains a thorough understanding of health insurance and government programs, where necessary.

  • Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.

  • Monitors collection processes to determine cash flow improvement opportunities.

  • Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors.

  • Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols.

  • Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.

  • Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

No. Direct Reports (incl, titles) Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps, and Patient Acct Supervisors

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Advanced knowledge of healthcare A/R

  • Excellent working knowledge of Patient FinancialServices operations with specific focus on Inpatient and OutpatientManaged Care and Commercial payors (i.e., Medicare regulations andcompliance; HIPAA)

  • Proficient in Microsoft Office (Word and Excel)

  • Advanced writing skills

  • Ability to provide advanced customer service

  • Ability to plan and implement process improvements

  • Ability to train and coach staff

  • Ability to multi-task

  • Strong leadership and organizational skills

  • Proficient in building a strong team to meetperformance goals

  • Very good written and verbal communication skills

  • Strong interpersonal skills

  • Strong technical skills, including PC and MS OfficeSuite knowledge

EDUCATION / EXPERIENCE

Include minimum education, technical training,and/or experience preferred to perform the job.

  • 4-year college degree in Healthcare Administration,Business or related area or equivalent experience. MBA/CPA preferred

  • 5 – 10 years of experience in HealthcareAdministration or Business Office

  • 2 – 3 years of supervisory experience

CERTIFICATES, LICENSES, REGISTRATIONS

  • HFMA-Patient Accounts or Hospital AccountingCertification encouraged

PHYSICAL DEMANDS

The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

  • Ability to sit and work at a computer terminal forextended periods of time

WORK ENVIRONMENT

The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

  • Call Center environment with multiple workstations inclose proximity

Job: Conifer Health Solutions

Organization:

Title: Patient Account Manager - Remote

Location: TX-Frisco

Requisition ID: 2005035524

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