Aerotek Patient Care Coordinator in Frisco, Texas
Job Summary: Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients suggestions and complaints.
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
Provides timely response to patients inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
Provides pricing, availability, and schedules information within established guidelines.
Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patients condition.
Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
40hr/week, 5 day shifts. Must be available between Monday and Saturday, 7am and 8pm.
YOU WILL BE ASSIGNED A SHIFT AND CANNOT REQUEST A SHIFT
Basic Qualifications & Interests (BQIs)
High School Diploma/GED
0-2 years of experience
Basic level skill in Microsoft Office
Experience providing customer service to internal and external customers
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.
Location: Frisco, Texas
Posting ID: 7340253
Pay Rate: Up to US$15 per year
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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