American Airlines Business Analyst/Senior Business Analyst, IT in Ft Worth, Texas

Location: AA Headquarters 1 (DFW-HDQ1)

Additional Locations: None

Requisition ID: 19011


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

The successful applicant will be joining a software development team which is focused on creating applications for Pilots and Crew Schedule. The individual will be responsible for the identification, documentation, management and communication of scope and requirements documents for one or multiple projects. Among the required tasks, the individual will act as a Crew Scheduling/Crew Planning business subject matter expert, generate requirements, track and resolve project issues, and create and manage User Stories in Rally. The person will use business analysis techniques for gathering and documenting requirements, writing User Guides, and assisting QA with testing. The person will work collaboratively with business unit customer and user groups, technical leads, development resources, engineers, architects, and external project teams.


  • Minimum of 5 years work experience as either an IT Business Analyst focused on airline crew systems or work experience in Pilot or Flight Attendant Crew Schedule

  • Past work experience using the FOS Crews System

  • Excellent verbal and written communication skills

  • Must possess strong organization, planning, interpersonal, and negotiating skills

  • Ability to communicate precisely and clearly with all levels of management

  • Able to handle multiple projects simultaneously, effectively prioritize, manage change and customer expectations

  • Strong analytical and problem solving skills are needed, along with accuracy and attention to detail

  • Knowledge and experience in analysis techniques such as requirements gathering and use case development

  • Knowledge of Agile Development methodologies and formal business analysis techniques preferred

Additional Locations: None

Requisition ID: 19011

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.