American Airlines Representative, Cargo Sales Support in Ft Worth, Texas

Location: DFW Cargo (DFW-CRGO)

Additional Locations: None

Requisition ID: 18962


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Cargo Team within the Customer Experience Division. This position will be responsible for heavy outbound phone solicitation with a pro-active approach to generating and securing new revenue generation for the Texas Region, Western Division, and over Cargo Division. Individual will be also be responsible for a number of accounts to develop and ability to grow new business as well as sales support for Outside Sales Managers. This position is an inside sales position for development into outside sales.

Specifically, you’ll do the following:

  • Maintains daily contact with KEY accounts that require follow up support

  • Assists with on-site sales calls with local sales reps to develop face to face selling skills

  • Responds quickly to customer requests for quotes, rates, and special projects from Account and/or Regional Manager

  • Utilizes selling skills and product knowledge to solicit business from potential shippers by phone to maximize sales productivity

  • Pulls daily, weekly, monthly account information and have ability to review the information to assist in proactive selling and to create strategic sales generation reports

  • Works close in a team environment and assist Account Managers with sales call preparation and follow up

  • Works closely with all areas within the Cargo Division to secure new opportunities and maintain existing business from Global, Key, and local customers


Required Qualifications

  • ​ High School diploma or GED Equivalency

Preferred Qualifications

  • ​Possess a professional, interpersonal and positive selling technique

  • Native SABRE and Cargo Booking System knowledge

  • College degree

  • Knowledge of AA Cargo products and services and be proficient in telephone sales

  • Knowledge of cargo and selling techniques helpful, strong interpersonal and organization skills required

  • Strong professional work ethics

  • Ability to work closely in a team environment, self-starter, highly- motivated and creative thinking individual

  • Analytical and organization skills

  • Possess the ability to effectively work with all levels of personal and management

Additional Locations: None

Requisition ID: 18962

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.