City Gate Property Group Bilingual Leasing Specialist in Garland, Texas
The Property’s sales representative whose primary role is to increase occupancy resident retention and acquisition of qualified new residents. Professionally and personally greet prospects, demonstrate the features & benefits of the property and to secure lease agreements.
DUTIES AND RESPONSIBILITIES:
City Gate team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Accept/Receive deposits, rent & fee payments and submit to the Assistant Community Director for processing.
Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
Must have complete knowledge of lease contract, application, and other addenda
Correctly complete all lease applications, process application verification & notify prospective residents of results
Complete all lease paperwork including related addenda
Complete Guest Information form on all prospects, send thank you notes & follow up calls
Enter phone and/or walk-in traffic from Welcome Cards into Resman daily
Inventory office supplies weekly & report to the Community Director with needs.
Organize & file appropriate reports, leases and paperwork daily
Attend company meetings when requested
Document all resident communication (verbal & written) in lease file conversation log.
Assist Community Director & Assistant Community Director in preparation of daily & weekly reports, market surveys, etc.
MAINTENANCE & SAFETY
Ensure that the appearance and physical aspects of the property are City Gate’s established standards by physically walking/inspecting the property daily & submitting reports to the Community Director or Maintenance Supervisor.
Must immediately notify the Community Director of any illegal conduct by a vendor, resident or employee.
Accompany outside vendors on service request calls for occupied apartments when necessary.
MARKETING & LEASING
Greet prospective residents, qualify and determine their needs & preferences, then professionally present the property & specific units pointing out the features & benefits.
Maintain a professional (clean & organized), yet personal (friendly) atmosphere in the leasing office and other areas where prospective residents may meet current residents.
Inspect models & made-ready units daily to ensure they meet City Gate standards
Conduct outreach marketing as assigned by the Community Director
Maintain awareness of local sub-market conditions & trends to make recommendations to Community Director for marketing property & improving resident satisfaction
Answer incoming calls & handle each whether it is a prospective new resident, current resident with a complaint or service request, vendor/suppliers, etc. Transfer calls to Assistant Community Director or Community Director when appropriate.
- Accepts service requests from residents and routes to maintenance for prompt processing Maintain positive customer service and “can do” attitude at all times
- Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Community Director and/or Assistant Community Director.