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Waterlogic USA Collections Specialist in Grapevine, Texas


Waterlogic Americas is a global designer, manufacturer, distributor and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations throughout North America.


Manages relationships with customers to ensure timely payment on account balances. Acts as a liaison between the customer and Waterlogic to facilitate resolution of issues causing payment delays.


  • Responsible for monitoring, managing and maintaining assigned accounts

  • Accountable for reducing delinquency of assigned accounts

  • Establish and maintain strong customer relationships

  • Make collection calls and send correspondence in a fast paced, goal-oriented collections department

  • Initiate repossession proceedings or disconnect service

  • Full cycle AR (Quote to Cash) experience a plus

  • Provide excellent customer service regarding collection issues, request customer refunds, request and review account adjustments, resolve client discrepancies and short payments

  • Perform other assigned tasks and duties necessary to support the Collections Team


  • 2 or more years of collections experience including interaction with a large customer base

  • Knowledge of Billing and Collections procedures

  • Accounts Receivable knowledge/experience

  • Strong attention to detail, goal oriented

  • Excellent written and verbal communication abilities

  • Ability to prioritize and manage multiple responsibilities

  • ERP and Microsoft (Outlook, Excel, Word) experience

  • Ability to work independently and to adapt to a changing environment

  • Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

  • Problem-solving skills


  • Competitive salary plus bonus opportunities

  • Medical, vision, and dental insurance

  • Short- and long-term, supplemental, and company-paid life insurance

  • 401(k) retirement savings plan

  • Tuition reimbursement

  • Employee discounts on products and services

Waterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.

ID: 2021-2228

External Company Name: Waterlogic USA