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Waterlogic USA Order Administrator in Grapevine, Texas

COMPANY OVERVIEW

Waterlogic Americas is a global designer, manufacturer, distributor and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations throughout North America.

RESPONSIBILITIES:

  • Provide Salesforce and Docusign support to Field Sales, National Accounts, Inside Sales, and Customer Service by troubleshooting various scenarios to ensure the smooth communication of customer needs to the Planning and Scheduling, Inventory, and Field Service teams

  • Conduct same-day account corrections such as address updates, serial alterations, call creation expedition/correction, and contract modifications to minimize service delays and other errors

  • Monitor for quality assurance and provide manual data governance

  • Produce reports to track deals, ensure efficiency, and maintain data integrity

  • Create/review supporting documentation and tools, and conduct training as needed

  • Monitor the submission and processing of signed rental agreements and billable contracts

  • Work closely with billing team to continually update and refine list of special billing customers and execute new contract setup accordingly

  • Troubleshoot legacy issues related to third-party financing or acquired contracts

  • Perform additional tasks as needed to prevent workflow interruptions

QUALIFICATIONS

  • BA/BS degree; OR 1-2 years related experience and/or training; OR equivalent combination of education and experience

  • Proficient in MS Office, especially Excel

  • Sales support experience

  • Strong analytic skills

  • Strong organizational and communication skills

  • Ability to handle a large volume of same-day requests

  • Ability to prioritize

  • Attention to detail and accuracy

  • Excellent verbal and written communication and interpersonal skills

  • Demonstrated ability to quickly adapt and learn new systems and processes

WE OFFER

  • Competitive salary (Weekly Pay)

  • Medical, vision, and dental insurance

  • Short- and long-term, supplemental, and company-paid life insurance

  • 401(k) retirement savings plan

  • Tuition reimbursement

  • Employee discounts on products and services

Waterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.

ID: 2021-2164

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