Robert Half International Help Desk Analyst I in Houston Main Galleria, Texas

Description

Robert Half Technology is searching for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Houston Main Galleria, Texas area and is a long term temporary opportunity.

Key responsibilities

  • Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally

  • Independently investigate and implement solutions to technical issues

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

Requirements

  • Understanding of basic networking concepts

  • Strong problem-solving skills

  • Active Directory experience

  • Microsoft Windows experience required

  • Deep understanding of Microsoft Windows 7 in an Active Directory environment

  • Microsoft Windows Server 2008 experience preferred

  • IT support ticketing system experience desired

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.490.4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Location: Houston Main Galleria, TX

Date Posted: January 7, 2019

Employment Type: Contract

Job Reference: 04130-0010793709

Staffing Area: Technology & IT