The City of Houston Airport Operations Supervisor - International in Houston, Texas
Airport Operations Supervisor - International
Airport Operations Supervisor - International
$2,100.00 - $2,562.45 Biweekly
2800 N Terminal Road, TX
Houston Airport System
5/17/2021 11:59 PM Central
Applications will be accepted from: ALL PERSONS INTERESTED
Division/ Section: Terminal Management / International Services
Workdays & Hours: Shift work, including rotation, weekends, and holidays (subject to change).
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The International Services Team strives to firmly establish the airport as a 5-Star organization by engaging talented airport professionals who embrace the core values of the Houston Airport System. Our mission is to ensure a friendly, safe, and efficient operating environment by maintaining strict compliance with federal, state and local government regulations while providing the highest levels of customer service for all passengers, visitors, tenants and employees through training, expertise and personal dedication.
International Services provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with all federal, state and local rules and regulations pertaining to the airport. The International Services team serves a wide scope of internal and external business partners including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, City departments and HAS cost centers.
The purpose of this position is to provide administrative and operational supervision of the International facilities to include FIS and Terminal D operations; to supervise and support the International Services staff by providing coaching, mentoring, training, daily leadership and development of future leaders of HAS.
The Airport Operations Supervisor – International duties will include but are not limited to:
Supervises day-to-day operational activities to include providing directions, processing passengers through the FIS area, gate planning and scheduling, and baggage system maintenance.
Daily evaluation and inspection of assigned facilities. Coordinate maintenance activities with contractors and Houston Airport’s maintenance sections to ensure operational integrity. Schedules, assigns work, trains, and evaluates Customer Services employees
Assumes the role and responsibility of the Division Manager during his/her absence
Promotes collaboration and values passenger, business partner and team member input to improve the overall passenger experience and make the passengers happy
Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality
Promotes and develops a safe, secure, and healthy environment for internal and external customers through the Safety Management System (SMS) program
Administers business unit policies, procedures and enforces regulatory compliance relative to customer services operational activities
Supports the Customer Service business unit fiscal year budget goals.
Coordinates special events, facilitation of dignitaries and VIPs.
Represents the department by giving both written and oral presentations to department heads and the public.
The position routinely requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands.
Requires a Bachelor’s Degree. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis.
Four years of progressively responsible experience in airport operations, customer service or closely related to the activities of the section are required, with at least two of the four years in a supervisory capacity.
Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).
"Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."
Certification as AAE, ACE or CM preferred
Should be able to meet performance and security standards including obtaining AAE C.M. within two (2) years of employment
Strong communication and analytical skills
A passion for customer service and airport with increasing levels of responsibility
Ability to look at deficiencies within the operation and come up with creative solutions to challenges
An in depth understanding of airports and passengers’ needs
An understanding within all aspects of supervision, including building dynamic teams, scheduling and payroll, IROP planning, decision making skills and the ability to work with little supervision
Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, peers, City and HAS officials and the general public.
Representative must be able to read, write, speak and translate English and foreign language to answer customer inquiries and review documents.
*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 23
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1893).
If you need special services or accommodations, call (281-233-1893). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .
EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 10 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
What is the highest level of education you have completed?
Less than High School Diploma/GED
High School Diploma/GED
Bachelor's Degree or beyond
How many verifiable years of experience in airport operations, customer service or closely related to the activities of the section have you obtained?
Less than 4 years
4 to less than 6 years
6 to less than 8 years
8 to less than 10 years
10 years or more
How many years of verifiable experience in a supervisory capacity do you possess?
Less than 2 years
2 to less than 5 years
5 to less than 8 years
8 to less than 10 years
10 years or more
Do you have a valid/current driver's license?
My license is presently restricted, suspended or revoked
Please indicate the degree concentration you obtain ("See Resume" is not acceptable, if statement does not apply, please insert N/A)
Please describe in detail a difficult customer service issue, explain the issue and how you resolved the issue. (see resume is not acceptable, if no experience please insert N/A).
Briefly describe your customer service work experience as it relates to this position. ("See Resume" is not acceptable, if no experience please insert "N/A")
Are you a Houston Airport System employee?