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Sunnova Energy International Inc. Associate Application Support Analyst in Houston, Texas

Brief Description of Sunnova Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers. Our mission is to Power Energy IndependenceTM and change the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person. Come be a part of the fastest growing segment of the energy industry!

The Associate Application Support Analyst Position

Sunnova Energy is currently searching for an Associate Application Support Analyst to be responsible for monitoring system performance and appropriately triaging incoming service requests and incidents to the Application Support Team. T his individual will also be responsible for monitoring incoming service requests and incidents for assigned application(s).

Associate Application Support Analyst Responsibilities

  • Investigates and diagnoses service requests or incidents according to their priority/rank and either resolve through code development or, if necessary, hand-off to development teams to resolve.

  • Assists/coordinates incident responses & communications for critical & high severity application issues.

  • Maintains process and knowledge documents for assigned application area(s).

  • Rotates between application help desk and supporting individual application teams to gain broad experience in multiple applications.

  • Works with individual users to gain understanding & information about issues reported.

  • Assists in testing software changes as requested

  • Performs basic data analysis on reported issues.

    FLSA Status: Exempt

    Minimum Requirements

  • Education required: Associate / Bachelors degree in Computer Science or equivalent

  • Minimum years of experience required: 0-1 years

  • Schedule needs to be flexible to the needs of the business; requires weekend or evening availability based on an on-call schedule to provide production support

    Preferred Qualifications

  • Familiarity with testing software changes

  • Familiarity with Salesforce

    Additional Knowledge, Skills and Abilities:

  • Strong customer service and verbal & written communication skills

  • Proficient in MS Office

  • Picks up on technical concepts quickly, quick learner, critical thinker, excellent problem solver and a team player.

    Working conditions:

  • Provide off hours on-call escalation on a rotational basis

  • Extended periods of time at computer workstation

    Location:

  • Houston, TX

    Benefits:

    Sunnova offers a generous employee reward package that includes:

  • Comprehensive benefits

  • Competitive compensation & annual bonus

  • Paid time off, including 10 holidays and Paid Parental Leave

  • Cell phone allowance for many roles

  • Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider

  • Complimentary garage parking in Houston

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

    If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process

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