Sunnova Energy International Inc. Associate Application Support Analyst in Houston, Texas
Brief Description of Sunnova Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers. Our mission is to Power Energy IndependenceTM and change the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person. Come be a part of the fastest growing segment of the energy industry!
The Associate Application Support Analyst Position
Sunnova Energy is currently searching for an Associate Application Support Analyst to be responsible for monitoring system performance and appropriately triaging incoming service requests and incidents to the Application Support Team. T his individual will also be responsible for monitoring incoming service requests and incidents for assigned application(s).
Associate Application Support Analyst Responsibilities
Investigates and diagnoses service requests or incidents according to their priority/rank and either resolve through code development or, if necessary, hand-off to development teams to resolve.
Assists/coordinates incident responses & communications for critical & high severity application issues.
Maintains process and knowledge documents for assigned application area(s).
Rotates between application help desk and supporting individual application teams to gain broad experience in multiple applications.
Works with individual users to gain understanding & information about issues reported.
Assists in testing software changes as requested
Performs basic data analysis on reported issues.
FLSA Status: Exempt
Education required: Associate / Bachelors degree in Computer Science or equivalent
Minimum years of experience required: 0-1 years
Schedule needs to be flexible to the needs of the business; requires weekend or evening availability based on an on-call schedule to provide production support
Familiarity with testing software changes
Familiarity with Salesforce
Additional Knowledge, Skills and Abilities:
Strong customer service and verbal & written communication skills
Proficient in MS Office
Picks up on technical concepts quickly, quick learner, critical thinker, excellent problem solver and a team player.
Provide off hours on-call escalation on a rotational basis
Extended periods of time at computer workstation
Sunnova offers a generous employee reward package that includes:
Competitive compensation & annual bonus
Paid time off, including 10 holidays and Paid Parental Leave
Cell phone allowance for many roles
Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
Complimentary garage parking in Houston
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process