Southwest Key Programs Benefits Specialist in Houston, Texas

This Benefit Specialist is primarily responsible for the day to day administration of Southwest Key Programs benefit plans and provides professional human resource direction on the benefit programs to all employees in the various locations.

  • Counsels and advises employees on plan options, policy features, eligibility and other matters related to benefits to ensure employees can make informed decisions with regard to their benefit packages

  • Assists and conducts benefit orientations, open enrollment meetings and ongoing benefit trainings at the various program locations as needed

  • Assist employees with enrollment in the benefit systems and sets up benefits and payroll deductions in the human resources information system (HRIS) in an efficient and timely manner

  • Assists employees with processing qualifying life events and collects appropriate documentation

  • Provides assistance to resolve employee benefits issues and work with Benefit Analyst to resolves more complex problems such as but not limited to eligibility matters, contested benefits, and service problems

  • Ensures the smooth processing of day to day benefit operations by working with various departments as required

  • Ensure consistent, accurate and timely processing of benefit plan procedures

  • Coordinates with the Wellness team on initiatives, programs, and processes

  • Assist in the development of communications plans for employee benefits programs

  • Promotes companywide health awareness through wellness related programs

  • Performs all administrative duties to support the Human Resources and Wellness team

  • Assists with and performs other benefit-related responsibilities as needed

  • May serve as a backup for Benefit Analyst

  • Responds to employee inquiries concerning benefits in a timely manner.

  • Able to react to change productively and handle other essential tasks as assigned.

  • Bachelor’s degree

  • Associate’s degree with two (2) years’ relevant experience.

  • Excellent verbal and written communication skills.

  • Ability to work in partnership with others and coordinate a working team in the accomplishment of a project.

  • Excellent attention to detail and research and analytical skills.

  • Ability to meet deadlines and to take initiative.

  • Proficiency in use of computer skills including but not limited to Word, Excel, and PowerPoint.

  • Bilingual (English/Spanish).

  • Requires a minimum of 25 % travel

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 30 pounds.

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

ID: 2018-9628

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