Medtronic Clinical Product Specialist - GI, Houston in Houston, Texas
Clinical Product Specialist - GI, Houston
Houston, Texas, United States
Feb 23, 2021
The Clinical Product Specialist (CPS) willbe responsible for the implementation and training of Medtronic GI Solutions customers and potential customers on clinical indications and applications of the Bravo pH Monitoring System, the ManoScan Manometry and pH-Impedance systems, the SmartPill System, and any other products that may be developed, sold or promoted by Medtronic GI Solutions. The CPS will serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding across Medtronic GI Solutions full product portfolio. Day-to-day activities include: product demonstration to physicians and nurses on how to perform all procedures related Medtronic GI Solutions offerings; handling product installations, and; continuously developing greater depth of knowledge on Medtronic GI Solutions offerings, in order to serve as the clinical experts for the company, and to be able to convey this information in an effective manner to help support optimal utilization of the full product portfolio by the widest range of healthcare providers possible.
Essential Duties and Responsibilities include the following:
Provide product demonstration and clinical education to targeted accounts through 1:1 and group interactions to increase customers understanding and proficiency of Medtronic GI Solutions product line.Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support for Medtronic GI Solutions applications
Demonstrate solid understanding of the clinical application of all products. Apply product and clinical knowledge to troubleshoot and problem solve
Manage regional accounts to drive utilization of all reflux and manometry products within the assigned region
Support regional sales strategy; working with regional sales team to achieve business plans and drive utilization of the reflux and manometry products
Support regional sales team efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products to demonstrate clinical value
Work with inside sales to bring awareness and sale service contracts/plans to new and existing customers
Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel
Provide support to key decision makers and clinicians throughout the assigned region
Support the PACE department by conducting educational courses at national and regional levels for physicians,GI fellows and nurses; provide feedback on opportunities to improve course content
Collaborate and share best practices and other key insights with other CPSs to help support them and their regions, and maximize the entire teams effectiveness and efficiency
Support Marketing and Sales by appropriately communicating customer feedback, field product performance and competitive intelligence, as required
Support Commercial Excellence Department when needed by participating in and conducting product training, as needed for the existing sales force and newly hired Account Managers to develop their proficiency with Medtronic GI Solutions product lines, and to ensure they are fully equipped to successfully drive their business
Support and train newly hired CPS team members
Through Sales Force. Com (SFDC) update account information regarding installation, in-service and training records, as per corporate guidelines and established standard operating procedures
Collaborate and work closely with other team members including: Sales, Sales Training, Marketing, PACE, Technical Support, and Customer Service
Other duties as assigned by Director to support the team
Must Have: Minimum Requirements:
- A Bachelors Degree with a minimum of 2 years ofclinical experience within the acute care hospital environment.
Nice to Have:
Prior adult education and training experience; in the Gastroenterology-related field is desired
Demonstrated ability to articulate highly technical information to a diverse audience
Demonstrated success in working in a team setting and matrix managed environment
Excellent interpersonal, written and verbal communication skills with individuals at all levels in business
Strong organization and time management skills
Ability to troubleshoot basic technical issues that may occur with any of Medtronic GI Solutions full suite of products
Ability to travel overnight to client facilities by auto or aircraft 50-75% of the time
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully
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Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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