MD Anderson Cancer Center Coordinator, Patient Services - Center for Reconstructive Surgery in Houston, Texas

The Patient Services Coordinator in the Center for Reconstructive Surgery at MD Anderson Cancer Center provides and coordinates all tasks associated with patient services and customer service. The Patient Services Coordinator effects patient care services at all levels including with patients, families, staff and faculty.

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.

Most new patients who come to MD Anderson every year are treated in one of our specialized cancer care centers or clinics, which embody the multidisciplinary, team approach to cancer care that has become an MD Anderson trademark. While the main goal of cancer care is to cure the disease, some treatments can leave patients with a loss of function or major changes to their bodies. The Center for Reconstructive Surgery at MD Anderson specializes in procedures that restore normal function and correct the physical changes caused by cancer-related treatments. The center takes a multidisciplinary approach to care and works closely with patients' primary care teams. We see existing MD Anderson patients, as well as patients who received their primary cancer care at another hospital.

Key Functions:

  1. Patient Interaction:
  • Greets, orients and answers questions.

  • Advises patients and family members of available services.

  • Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.

  • Assist in maintaining a safe environment for patients, co-workers, and visitors.

  1. Communication with patients and multidisciplinary teams:
  • Transcribe and coordinate physician orders.

  • Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas.

  1. Record Maintenance:
  • Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.

  • Updates relevant patient information in order to maintain an accurate patient record.

  • Responsible for the security and confidentiality of patient information at all times.

  • Handles and processes a complex and varied series of documents and situations.

  1. Financial Activities in accordance with established departmental processes:
  • Reviews and reconciles patient charge documents.

  • Enters technical charges as needed.

  • May collect and reconcile cash payments as needed.

EDUCATION:

Required: High school diploma or equivalent.

EXPERIENCE:

Required: Three years of work experience. May substitute additional education for required experience on a one to one basis.

Preferred: Must have face-to-face customer service experience in an office setting.

OTHER:

Required: Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

  • Employee Status: Regular

  • Minimum Salary: US Dollar (USD) 29,600

  • Midpoint Salary: US Dollar (USD) 38,000

  • Maximum Salary : US Dollar (USD) 46,400