Kelly Services Customer Service Representative II (Greenspoint area) Temporary project in Houston, Texas
One of the country's leading manufacturers of instruments, columns, and accessories for low-pressure liquid chromatography, as well as line of gas and liquid laboratory syringes, is looking for a Customer Service Representative immediately! Please note that this position is temporary to replace another team member who is out on maternity leave, and will be projected to last for 16 weeks.
Pay is between $13 to $14 based on experience. Standard office schedule of Monday thru Friday from 8 AM to 5 PM.
Customer service experience is required, along with some clerical and office background of at least 2 years. Company is located in the Greenspoint area.
Responsibility and authority:
Handle incoming phone calls and emails for customer support
Interact with Production, Planning, and Outside Field Sales
Receive Customer PO-s, generate & enter SO-s and file orders
Maintain Customer Order Files
Provide SO confirmations and proof of deliveries
Handle problems and conflicts with SO-s
Process Returned Material Authorizations (RMA-s) and sample requests
Maintain a daily phone log
Generate monthly phone log reports
Support Sales, Marketing and Product Management efforts
Distribute samples and marketing literature as needed
Minimum qualifications and experience requirements:
High School Diploma or equivalent
0-3 years of Customer Service experience
Good written and verbal communication skills with problem solving abilities
Able to type at least 40 wpm
Possess basic office skills
Knowledge of warehouse inventory control
Proficient in Microsoft Word and Excel
Good Customer Service etiquette
Kelly Temporary Employee Perks:
Kelly-sponsored Affordable Care Act health care coverage available for eligible employee
Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Free online training campus available
Exclusive online employee community
Employee assistance program (EAP) available at no cost
Transportation spending accounts
This is an immediate-fill, contract position for 6 months! Only candidates with related and recent experience will be contacted for an interview.
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
Minimum qualifications and experience requirements:- High School Diploma or equivalent- 0-3 years of Customer Service experience- Good written and verbal communication skills with problem solving abilities- Able to type at least 40 wpm- Possess basic office skills - Knowledge of warehouse inventory control- Proficient in Microsoft Word and Excel- Good Customer Service etiquette