Kelly Services Customer Service Representative II (Greenspoint area) Temporary project in Houston, Texas

Job Description

One of the country's leading manufacturers of instruments, columns, and accessories for low-pressure liquid chromatography, as well as line of gas and liquid laboratory syringes, is looking for a Customer Service Representative immediately! Please note that this position is temporary to replace another team member who is out on maternity leave, and will be projected to last for 16 weeks.

Pay is between $13 to $14 based on experience. Standard office schedule of Monday thru Friday from 8 AM to 5 PM.

Customer service experience is required, along with some clerical and office background of at least 2 years. Company is located in the Greenspoint area.

Responsibility and authority:

  • Handle incoming phone calls and emails for customer support

  • Interact with Production, Planning, and Outside Field Sales

  • Receive Customer PO-s, generate & enter SO-s and file orders

  • Maintain Customer Order Files

  • Provide SO confirmations and proof of deliveries

  • Handle problems and conflicts with SO-s

  • Process Returned Material Authorizations (RMA-s) and sample requests

  • Maintain a daily phone log

  • Generate monthly phone log reports

  • Support Sales, Marketing and Product Management efforts

  • Distribute samples and marketing literature as needed


Minimum qualifications and experience requirements:

  • High School Diploma or equivalent

  • 0-3 years of Customer Service experience

  • Good written and verbal communication skills with problem solving abilities

  • Able to type at least 40 wpm

  • Possess basic office skills

  • Knowledge of warehouse inventory control

  • Proficient in Microsoft Word and Excel

  • Good Customer Service etiquette


Kelly Temporary Employee Perks:

Kelly-sponsored Affordable Care Act health care coverage available for eligible employee

Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Free online training campus available

Exclusive online employee community

Employee assistance program (EAP) available at no cost

Corporate discounts

Transportation spending accounts

This is an immediate-fill, contract position for 6 months! Only candidates with related and recent experience will be contacted for an interview.

Thank you!

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Minimum qualifications and experience requirements:- High School Diploma or equivalent- 0-3 years of Customer Service experience- Good written and verbal communication skills with problem solving abilities- Able to type at least 40 wpm- Possess basic office skills - Knowledge of warehouse inventory control- Proficient in Microsoft Word and Excel- Good Customer Service etiquette