OEC Group Customer Service Representative - Logistics, Import/Export, NVOCC in Houston, Texas

What we?re looking for?

OEC Group is currently searching for a motivated and personable individual to join our Customer Service Department. The desired candidate has prior experience in the Freight Forwarding industry as a Customer Service Representative or in Operations.

What we can offer you:

OEC Group provides a specialized training program for new hires. You will receive training on the daily operations of your position to understand the Freight Forwarding industry.

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los Angeles and branches throughout Asia, North America, and Europe; OEC Group enjoys a strong position in a rapidly growing market.

Perks & Benefits of OEC Group

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

  • Full Health Insurance Coverage (Medical, Dental, and Vision) ? Paid for by the company

  • AD&D Life Insurance Coverage

  • Vacation/ Personal Days

  • Annual Performance review and opportunity for salary adjustment and bonus after one full year of employment (contingent upon company financials and on-the-job performances)

  • 401K Retirement Plan with up to 3% company match

Company Culture

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

About the Position

  • Validating and confirming all ocean/air shipment bookings.

  • Managing shipments from origin to destination to ensure customer satisfaction.

  • Building customer relationships and providing excellent customer service.

  • Excellent verbal and written communication skills.

  • Experience in the Freight Forwarding industry with knowledge of the rules and regulations.

  • Handle any special requests from customers.

  • Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.) experience. ? Send new shipment bookings to customers.

  • Manage daily emails/phone calls from customers.

  • Manage daily emails/phone calls from other OEC offices/departments that pertain to the respective customer representative?s customers.

  • Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer.

  • Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination.

Work Schedule

8:00 am ? 5:00 pm CST


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Looking for candidates with good follow up abilities, strong organizational skills, and email communication skills.

Education & Experience

Associate's degree and six months to one year of related experience. Experience dealing with a high volume of data entry.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, and requires the ability to speak and hear. Specific vision abilities required by this job include close vision for data entry.

OEC Group is an Equal Opportunity Employer