Oracle Database Service Operation Engineer (JoinOCI-DBaaS) in Houston, Texas
Be a part of the E-Business Suite success story. Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
Work closely with Oracle's internal business and development teams to drive the technical/functional global implementation of Oracle's applications internally. The main responsibilities may include: Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications. Define business specifications with the internal user community for the global deployment of the application. Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications. Manage product gaps from business specifications to product enhancement and/or business process change. Gather specifications and drive solutions from a global perspective across the e-Business Suite. Define product enhancements to drive solutions across the e-Business Suite for all customers. Manage product setup definition and configuration along with internal business process teams. Manage all aspect of product rollout and coordination with internal teams. Define specifications for data migration from legacy systems into newer applications. Define specifications for data interfaces between applications for product rollouts. Manage user acceptance testing and transfer of information to internal teams. Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed. Establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the company*s information processing systems. Coordinate with functional departments involved to collect system specifications, techniques, and controls. Interact with senior management within Product Development, Business organizations and Global IT.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS or equivalent experience in programming on enterprise or department servers or systems.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Database Service OperationEngineers (JoinOCI-DBaaS)
U.S. Citizenship or U.S. Lawful Permanent ResidentStatus Required Federal Government customer.
The Database Service Operation Engineers will be a pivotalfigure in the Customer Success story, ensuring world-class service is providedto our government customers and prospective customers alike, both within theregion and around the world. A customer-first approach and disposition iscrucial, as is the ability to understand and translate technical concepts.
The Database Service Operation Engineer is responsible forkeeping the database service available and performing well. Jobresponsibilities include handling all pages from the notification system,providing first level support for customer escalated issues, and managing theteam s maintenance calendar/status posts. The Database Service OperationEngineer should have strong communication skills and enjoy working in afast-paced, technically challenging environment. A desire and willingness tolearn and work in cloud environment with many different technologies (Linux,databases, networking, etc.) is crucial, as this is a great way to developskills and learn more about the database administration field.
Work with team to ensure uptime and availability of DBaaSservices in government regions
Monitor critical systems and services to advise of potentialoutages or degradation of service.
Willingness and ability to quickly learn new technologies.
Ability to quickly respond to any page and provide initialtriage or efficiently escalate to Operations staff.
Assess customer support escalations and assign to the Operationsand/or respective product teams.
Team player, with good communication and documentation skills.
Perform other duties as assigned / requested.
3-4 years of job experience or A.S. in Computer Science,Computer Engineering and/or a related field or equivalent experience.
The ability to support, troubleshoot, and understand principalcomponents of database service.
Software: Oracle Database, Linux, VMware, Shell Scripting, Perl,Python
Prior NOC or 24x7 operations experiences
_EST: 2:00PM - 10:00PM_
_PST: 11.00AM - 7:00PM_
*Wed - Sun *
As part of Oracle s employment process candidates will berequired to complete a pre-employment screening process, prior to an offerbeing made. This will involve identity and employment verification,professional references, education verification and professional qualificationsand memberships (if applicable).
Job: *Information Technology
Title: Database Service Operation Engineer (JoinOCI-DBaaS)
Location: United States
Requisition ID: 18001K1N