Enverus EnergyLink Client Development in Houston, Texas
EnergyLink Client Development
Why YOU want this position
Since our founding as a groundbreaking provider of oil & gas data, we have evolved our solutions to cover oil & gas analytics, trading & risk, and business automation for customers across the energy industry. Enverus represents this growth while bringing us closer together as one team. Enverus delivers business-critical insights to the global energy industry through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the entire energy value chain, empowering customers to be more agile, efficient, and competitive. The range of energy industry participants we serve includes exploration and production (E&P) companies and related businesses such as oilfield services, midstream, capital markets, power generators and utilities, energy traders, and downstream commercial & industrial energy consumers.
We are currently seeking a highly driven EnergyLink Client Development. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector. Enverus is the right company at the right time.
Support agent responsible for responding to basic owner client inquires for the supported product.
Escalate issues or opportunities as needed.
Answering and responding to calls, voice mails and emails that come into the EnergyLink support area
Ensure the response and manner is done in an accurate, timely and friendly manner
Ensure proper internal protocols are adhered to
Escalate user contact information if contact should occur from other team member
Manage emotions (calm, non-defensive, respectful)
Effectively navigate client through application over the phone
Gain full understanding of client requirements before providing solutions (be diligent in determining reasons for enquiry)
Trouble shoot basic client problems
Take ownership and be proactive when dealing with clients issues
Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience
Applies broad theoretical job knowledge typically obtained through advanced education.
Work is closely supervised for complex work and limited for routine situations.
Problems faced can be difficult but are not typically complex.
Competitive Candidate Profile:
EnergyLink experience a plus
Basic knowledge of software applications
Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability
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