Deloitte Oil, Gas, & Chemicals ServiceNow Solution Architect - Senior Manager in Houston, Texas

Oil, Gas, & Chemicals ServiceNow Senior Manager

Are you interested in joining a team where you can make a global impact daily? At Deloitte Energy, Resources and Industrials (ER&I) our team is not only expanding their own knowledge and skills, we are changing the world one Client at a time.

It is our mission to help our customers reduce their costs, increase efficiency, and drive innovation by being the consulting firm of choice for their Energy, Resources and Industrial needs for the future.

If you are passionate, have the desire to work with an extremely talented and diversely innovative team where your vision and core values will help shape an organization, we want you on our team. Find out why our consultants keep pushing us to the top of the rankings for the Best Places to Work!

Oil Gas & Chemicals

The Oil, Gas & Chemicals sector is facing unprecedented change in a quickly evolving digital era. Improving the customer experience has never been more critical to business success. Clients are increasingly focused on maintaining and growing their assets while simultaneously searching for cost-effective and safer ways to access, extract and sustain key resources. Deloitte currently serves the majority of the global Oil & Gas and Chemicals corporations on the Fortune 500 list, assisting them in facing these business challenges. Moving forward, we have launched a growth strategy to at least double our marketplace footprint over the next 3-5 years. We are committed to helping our clients work with newly empowered customers, hyper-connected digital ecosystems, and expansion in data all while collaborating with Deloitte s Offering Portfolios.

IT Business Management (ITBM)

In seeking to support the organization s business in a more meaningful way, one answer for IT lies in plain sight: IT must operate more like a business - one focused on strategy, client service, business objectives, and value-based outcomes. A more business-focused approach for IT in the form of a comprehensive IT business management (ITBM) strategy can help IT elevate its role within the organization and help drive overall corporate success. In shifting to an ITBM posture, our IT leaders can:

  • More clearly convey the value of IT for business executives

  • Put in place solutions for efficiently managing IT cost, quality, and performance

  • Align IT with enterprise goals and enhance decision-making capabilities

  • Increase business value and lower costs by integrating governance and execution

Work you ll do

As a Senior Manager you will bring considerable technical, functional, and product expertise to deliver effective solutions to clients.

  • Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk

  • Manage day to day interactions with executive clients and sponsors

  • Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals

  • Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

Responsibilities

  • Manage the ServiceNow solution design

  • Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation

  • Work with Program Resources to define sustainment governance and processes as part of operational transition

  • Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap

Qualifications

Required:

  • Minimum of 5 years of ServiceNow implementation experience in large complex environments

  • Minimum of 8 years of technology implementations

  • Firm understanding of ServiceNow applications and modules

  • Information Technology experience required, including development, implementation, and maintenance of large scale systems

  • Demonstrated ability to work in a fast paced and changing environment with short deadlines

  • Proficient in all phases of the Application Development Lifecycle

  • Strong technical project management and / or leadership skills

  • Certified ServiceNow System Administrator

Preferred:

  • Bachelor s degree in Business, Information Systems, or equivalent

  • Certified ITIL V3 practitioner

  • Ability to work independently and manage multiple task assignments

  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

  • Eagerness to mentor junior staff

  • An advanced degree in the area of specialization (MBA Preferred)

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.