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Aerotek Remote Customer Service Representative in Houston, Texas

Description:

Responsibilities:

  • This position is for an entry-level support staff in Customer Service, who works on routine tasks under moderate supervision. He or she provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions

  • Provide contact center support for a client as they go through a 401K choice option for their employees. During this time counselors will navigate the choice modeling tool, assist with website troubleshooting, and help the customer make their selection. These Client Representatives will document and communicate program information to various departments.

  • They are responsible for educating the caller on their options and giving them recommendations on their plans.

  • They will also monitor plan activity and identify any key issues, upcoming challenges, or potential concerns

Will be remote, must sit within an hour of Houston!

Skills:

customer service, inbound call, microsoft office

Additional Skills & Qualifications:

1+ year Customer Service

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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