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Epco, Inc. Specialist, Network Operations in Houston, Texas

Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership’s assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity.

Enterprise Products is currently looking for Network Operations Specialist to work in our Network Operations Center (NOC) in NW Houston. The Network Operations Specialist's responsibilities include, but are not limited to:

  • Work a flexible schedule (days, nights, weekends or holidays) to support 24x7 Network Operations Center.

  • First and second line support for Pipeline Operations Control desk issues related to: phone systems, SCADA servers/systems, remote SCADA devices and network supported infrastructure.

  • Use and maintain Network management tools (Cisco Prime, Cisco WAAS, Cisco DNA, Cisco IWAN, Citect, SolarWinds, LiveAction etc.) to monitor and maintain all IT network infrastructure hardware/software and applications.

  • Monitor, debug and resolve tier 1 and tier II Cisco infrastructure issues (routing, network hardware/software failure, configuration, WAN outages, firewalls, performance issues).

  • Maintain and support configuration management for failed Cisco infrastructure.

  • Monitor, manage and resolve all data network circuits (DS3, T-1, DS0’s, DSL, MPLS, VPN, VSAT, BGAN, cellular, radio links, etc..) outages, wan utilization and packet errors.

  • Monitor, debug and resolve all tier 1 and tier 2 windows server environment based on IT standards and application/business requirements.

  • Monitor debug and resolve all data center environmental management systems.

  • Monitor and validate the functionality of IT supported applications.

  • Monitor, debug and resolve tier 1 and tier 2 remote SCADA and plant control network problems.

  • Manage Support Center ticket escalations concerning server administration, network infrastructure, Pipeline Control Desk and IT applications issues.

  • Support and maintain all Network Operation Center documentation (procedures, processes and vendor information).

  • Maintain ownership of NOC trouble tickets until problem is resolved.

Support and manage report generation for network infrastructure, administration, performance and trouble ticketing.

  • Debug network and application issues with sniffer tools to identify and resolve tier 3 issues.

  • Support and maintain critical SCADA network and domain infrastructure environment.

  • Perform Support Center role during non-business hours.

  • Follow strict IT Security policies.

  • Process replacement devices for failed equipment in the field.

  • Perform other duties as delegated by IT Management.

The successful candidate will meet the following qualifications:

  • Associate’s/Bachelor’s degree or equivalent education and/or work experience required.

  • CCNA preferred or equivalent experience

  • Minimum of 2 years of experience in supporting enterprise Cisco Network is preferred

  • Minimum of 2 years of experience in supporting enterprise Microsoft operating related systems is preferred.

  • Strong knowledge of Microsoft Server operating systems.

  • Experience with Network management tools including SolarWinds, Cisco Prime, Cisco SDWan, Cisco DNA, Netscout and LiveAction preferred.

  • Experience in data circuit issues (DS-3, T-1, DSO’s, DSL and MPLS, VSAT, Cell Modem) preferred.

  • Experience in configuring and troubleshooting Cisco routers, firewalls, and switches (especially including layer-3 switches) preferred.

  • Strong customer service skills required.

  • Able to work on a flexible schedule (days, nights, weekends, or holidays) to support a 24x7 Network Operations Center required.

Job: *Information Technology

Organization: *Info Tech

Title: Specialist, Network Operations

Location: Texas-Houston

Requisition ID: 000AR6