EXTENDED STAY AMERICA Team Lead- Mgt GALLERIAL UPTOWN in HOUSTON, Texas
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Safe WATCH and Stop the Leaks) Assists the Hotel Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Assists Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Assists with monitoring monthly inventory of supplies and equipment. Ensures that day to day purchases made are within budget and with approved vendors. Promotes 100% guest satisfaction throughout the property. Instills 100% guest satisfaction objective to hourly associates. Serves as first level of contact for Guest Service issues. Resolves guest issues or determines necessity to escalate to GM, District Manager or Corporate Guest Service Manager. Conducts telemarketing and/or sales calls to assist Hotel Manager with sales activities. This includes serving as a team lead to all other hourly staff members in the performance of daily work activities. Trains employees on Company standards and job performance expectations when the Hotel Manager is not available. Upholds and Enforces ESH standards and policy compliance at the hotel level. Performs duties in all departments when needed. Requirements: Previous hotel experience of at least 1 year. Supervisory skills to oversee daily activities of 8 to 10 person hourly staff. Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency. The employee must occasionally lift and/or move up to 50 pounds. Candidates must pass background check. Convictions will be reviewed on a case-by-case basis; convictions will not necessarily bar a candidate s employment.