The Walt Disney Company VOD Operator in Houston, Texas
The VOD Operator is responsible for providing internal and external support for Video-On-Demand (VOD) content distribution activities for Walt Disney Television’s (WDT) broadcast and cable networks including ABC Television Network, Disney Channel Networks, Freeform, FX Networks, and National Geographic Networks.
The VOD Operator is a key point of contact for VOD delivery and CableLabs ADI metadata management, and is accountable for database accuracy and assuring the technical compliance requirements of our VOD partners. A successful candidate in this role must have the ability to self-motivate and work in a detail-oriented, fast paced, multi-network environment. This role will interact with many internal and external Disney partners such as Media Services, Broadcast Operations, Programming, Sales, Ad Sales, Media Engineering, and Marketing. This role provides critical support to multiple teams, both internal and external, and must deliver a high level of customer service at all times.
Provide timely communication and resolution to incoming affiliate MVPD inquiries and support requests
Execute distribution delivery planners and communicate delivery schedules to all entitled affiliates and MVPDs.
Execute communication of takedown alerts and affiliate alerts for high profile content deliveries and programming priorities
Redeliver VOD packages to affiliates/MVPDs, as requested. Track affiliate/MVPD issues
Oversee automated and manual Aspera VOD and DAI ads and promos deliveries to MVPDs, and monitor all distribution to ensure timeliness of deliveries and steady state of ecosystem
Confirm all entertainment programming assets are delivered as scheduled by programming teams
Perform daily reporting and tactical tasks related to Canoe DAI assets/metadata, Nielsen VOD TIC Encoding data, and daily management of DAI Google reports with Ad Sales
Perform deliveries of media using internal and external applications and tools including Aspera, Signiant, Media Monorail, Mediator, Jellyroll, Aspera and Media Monorail to any North American client
Manage failures in VOD workflow including trouble shooting automation, manually packaging content when necessary, providing operational support to our VOD affiliate partners and ensure all deliveries ordered can be fulfilled in a timely manner
Be a subject matter expert in all department workflows, databases, and software
Be a part of a strong, high functioning team that’s able to effectively and efficiently execute assignments
Ensure the prompt resolution of high level issues related to file integrity, media attributes, and content compliance
Follow all Standard Operating Procedures (SOPs) and assist in documenting department processes
Have an attitude of continuous improvement
Assist manager in developing, maintaining and enforcing media management, storage and content security policies.
Liaison with various WDT departments and provide a high level of customer service
Bachelor’s degree or relevant work experience in media packaging and distribution
3+ years of media distribution and television operations experience
Broadcast/Cable television, Studio, or Post Production house experience is preferred
Results oriented with the ability to balance competing business considerations.
Flexibility to work all shifts; including weekends, nights, and holidays
Must be a team player with exceptional communication, collaboration and interpersonal skills
Strong understanding of audio/video file formats, television standards, film formats, codecs, bitrates, frame rates, video resolutions, aspect ratios, broadcast audio configurations and electronic delivery technologies.
Proficiency in all Microsoft Office products and related technology
Must work well with little or no supervision and have a strong attention to detail
Understanding of Aspera SFTP software and CableLabs ADI packaging spec
VOD content delivery and management skills are a plus, including knowledge of industry trends in the non-linear space
- Bachelor’s degree or relevant work experience in media packaging and distribution
Job ID: 767722BR
Job Posting Company: Media Networks
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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