Navient Bilingual-TEMPORARY Customer Service Representative-WORK FROM HOME in Irving, Texas
Requirement: * Must be bilingual (fluent in both Spanish and English in order to be considered*
Do you enjoy research and problem solving? Do you enjoy talking to and helping customers by phone?
Navient has immediate openings for temporary, Customer Service Representatives, training class begins Monday, May 24th- Computer equipment will be provided!
Join Navient as a temporary work-from-home Customer Service Representative at $16.00/hour (+ $1/hour after passing BILINGUAL assessment) plus bonus.
This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need.
This temporary position is not eligible for benefits.
This new role will be fast paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.
Please Note: Applicants must reside within 1-1.5 hours of the Irving, TX location.
Virtual Training Hours:
Monday- Friday, 7AM- 4PM CST
Monday- Friday, 7AM-6PM CST - Fridays or Mondays are mandatory
MUST work either Saturday/Sunday 7AM-4PM CST
High School Diploma or G.E.D.
Must be bilingual (fluent in both Spanish and English
Applicants must reside within 1-1.5 hours of the Irving, TX office.
Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
Some completed college coursework will serve as substitute for work experience
High speed internet access (Minimum 10MB upload speed, 5MB download speed)
You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
Landline phone or cell phone
Must be able to download an app on a Smartphone or tablet
Private workspace or home office free of distractions and outside noise
Excellent written and verbal communication skills
Fast learner, ability to maintain an in-depth understanding of the training curriculum
Excellent PC and internet navigation skills
Efficient time management skills
PREFERRED QUALIFICATIONS: Prior experience in a high-volume call center preferred
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
Navient (Nasdaq: NAVI) is a leading provider of asset management and business processing solutions for education, healthcare, and government clients at the federal, state, and local levels.
We help our clients and millions of Americans achieve financial success through our services and support.
Headquartered in Wilmington, Delaware, Navient also employs team members in Indiana, western New York, northeastern Pennsylvania, Tennessee, Texas, Virginia, Wisconsin, and other locations.
To view the Navient Benefit Brochure click here (https://tbcdn.talentbrew.com/company/3354/FULL_v2_0/docs/navient-recruitment-brochure-2020.pdf)
E OE is The Law - click here for more information
Equal Opportunity Employer Race/Ethnicity / Sex /Disability/Protected Veterans/Sexual Orientation/Gender Identity
N avient participates in E-Verify. To View the E-Verify notice, click here (https://www.candidatecare.com/srccsa/everifyposter.dbprop?x=y&oemID=RTI_14&_ext=pdf) .
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Navient (855) 281-1828
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