Randstad Call Center Rep in Irving, Texas
Call Center Rep
salary:$17.50 per hour
date posted:Thursday, April 8, 2021
job type:Temp to Perm
Call Center Rep
Does the idea of an open, challenging and collaborative environment put a smile on your face? A major financial services company is looking for customer service representatives to join their team. The Call-Center Rep's will take inbound and make outbound calls for a variety of customer and partner related issues. Working hours are between 7AM-11PM, including possibly Saturday hours.
Interfaces with customers to resolve related customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with other call center customer service representatives to answer questions on process or specialized situations.
The essential functions of this role include:
working in a smoke free environment
Call Center Support
Basic Computer Skills
Adapting to Change
- High School (required)
Years of experience: 2 years
Working hours: 7 AM - 8 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
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