Lehigh Hanson Customer Service Representative - Aggregates - Irving, TX in Irving, Texas
Line Of Business: Aggregates
Department: Customer Services
Primary Location: Irving-TX
HERE’S WHAT YOU’LL GET TO
This is a great opportunity to be a key player in our customer service department. This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with our customers, follow up and problem solve orders when necessary, and provide efficient and professional service to our customers.
Receive & process all customer orders timely and efficiently
Respond to customer issues in a positive and timely manner and, when necessary, direct the customer to the appropriate respondent
Answer incoming telephone calls to the Customer Service center in a positive and professional manner
Communicate order confirmations & completion status to customers
Data entry of all customer and job information into JWS
Interface with customers, truck drivers, Sales, & Plant personnel
Coordinate and maintain product order delivery of shipments with approved freight carriers through Lehigh's distribution network to ensure maximum accuracy, cost effectiveness, and efficiency of product deliveries.
Maintain a high level of knowledge regarding product offerings throughout Hanson Aggregates
Provide after-hours support when necessary, including weekends, Holidays, and during inclement weather. Work from home or at another Lehigh facility during inclement weather
Follow all applicable safety policies and procedures
Others duties and projects as assigned by management
This position will be based at our corporate office in Irving, TX.
HERE’S WHAT WE’RE LOOKING FOR
Excellent written & verbal communication skills; Specifically telephone skills
PC skills and knowledge of Windows based programs essential
S.A.P. skills and knowledge essential
Experience in sales or inside sales environment a plus
Product knowledge in aggregate industry helpful
Experience in a high pressure, fast paced team environment
Customer Service concepts
Ability to travel as needed (up to 10%)
High School education or equivalent. College degree or equivalent experience preferred.
Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled
- Lehigh Hanson Jobs