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Lehigh Hanson Customer Service Representative - Aggregates - Irving, TX in Irving, Texas

AutoReqId: 10856BR

Line Of Business: Aggregates

Department: Customer Services

Primary Location: Irving-TX

Job Posting:


This is a great opportunity to be a key player in our customer service department. This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with our customers, follow up and problem solve orders when necessary, and provide efficient and professional service to our customers.

  • Receive & process all customer orders timely and efficiently

  • Respond to customer issues in a positive and timely manner and, when necessary, direct the customer to the appropriate respondent

  • Answer incoming telephone calls to the Customer Service center in a positive and professional manner

  • Communicate order confirmations & completion status to customers

  • Data entry of all customer and job information into JWS

  • Interface with customers, truck drivers, Sales, & Plant personnel

  • Coordinate and maintain product order delivery of shipments with approved freight carriers through Lehigh's distribution network to ensure maximum accuracy, cost effectiveness, and efficiency of product deliveries.

  • Maintain a high level of knowledge regarding product offerings throughout Hanson Aggregates

  • Provide after-hours support when necessary, including weekends, Holidays, and during inclement weather. Work from home or at another Lehigh facility during inclement weather

  • Follow all applicable safety policies and procedures

  • Others duties and projects as assigned by management

This position will be based at our corporate office in Irving, TX.


  • Excellent written & verbal communication skills; Specifically telephone skills

  • PC skills and knowledge of Windows based programs essential

  • JWS

  • S.A.P. skills and knowledge essential

  • Experience in sales or inside sales environment a plus

  • Product knowledge in aggregate industry helpful

  • Experience in a high pressure, fast paced team environment

  • Customer Service concepts

  • Ability to travel as needed (up to 10%)

  • High School education or equivalent. College degree or equivalent experience preferred.


Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled