Citi In-Business Risk & Control Lead in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Other Location: United States,Delaware,Wilmington

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18059927


For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fueled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what’s right.

The Digital Client Experience (DCX) Team is the foremost customer advocate within the Global Consumer Bank at Citi. We harness the full power of our people, data, and resources to maximize prospect & customer engagement in support of our strategic priorities. Our global team is responsible for driving all aspects of customer experience, targeting and engagement across the franchise. We take a disciplined, data-driven approach to enhancing the customer experience across the full lifecycle, with digital and mobile as priority channels for acquisition, servicing and engagement. We are focused on delivering sustained, long-term business benefit to the Global Consumer Bank by accelerating our progress towards being an industry-leading digital bank.

Citi has a strong culture of control across the organization with partnership across all control lines of defense. To continue to strengthen the control environment and ensure accountability within the business, we are expanding the In-Business Risk and Control group as the first line of defense, supporting all domains and Centers of Excellence within the Digital Client Experience (DCX) organization.

We are seeking an In-Business Risk and Control Lead to manage the development and implementation of controls and monitoring required to ensure Digital Client Experience operates within the Manager Control Assessment (MCA) framework. The In-Business Risk & Control Lead will be responsible for:

Business Monitoring and Readiness

  • manage monitoring and critical control testing for all high risk process per Manager's Control Assessment (MCA)

  • manage self-assessments of medium / low risk processes

  • ensure process maps and procedure manuals are created and maintained throughout business

Process Excellence and Issues Management

  • identify and review processes that have regulatory, customer, and policy impacts, and oversee remediation efforts to mitigate risk

  • identify control breaks or gaps causing issues through appropriate root cause analysis, remediation, and closure; ensure controls and monitoring are updated to reflect newly implemented/enhanced controls

  • Operational Risk and Exam Management, serving as 2nd party liaison and ensuring deliverables management

  • Records Management

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission at and Value Propositionexplains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


  • 8+ years professional experience in the cards and payments industry or similar, with 3+ years of direct, relevant experience in risk and control and/or process-oriented roles.

  • Strong communication, presentation, and influence skills, with ability to create a strong network of relationships among peers, internal partners, external constituencies, decision-makers, and stakeholders.

  • Solid process background with a continuous improvement mindset, identifying solutions to mitigate risk while maintaining lean, nimble processes.

  • Strong project management skills.

  • Adaptable - Remains calm and optimistic under pressure and/or ambiguous environment, and adapts well to unexpected situations. Solicits and embraces feedback from others to make changes to improve impact and effectiveness.

  • Curious and Courageous – Raises issues and challenges traditional approaches. Demonstrates an appetite to learn new things. Takes initiative and is not afraid to go against popular opinion.

  • Determined - Achievement-oriented. Seeks and accepts new challenges outside comfort zones, and sets a high bar. Demonstrates a strong bias for action.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.