7-Eleven Sr. Product Manager Technology Services in Irving, Texas
Perform IT Vendor Management Functions including but not limited to Contract Management, Vendor Performance Management &Relationship Management. Additionally, Execute 7-Eleven IT Asset Management program with an emphasis on Software AssetManagement.
Execute Contract Management functions: contract review, initiating contract signature workflow, verifying master agreement compliance (terms, conditions, rates) & pricing is optimized.
Proactively plan and execute contract end of life activities in collaboration with Procurement.
Execute Vendor Performance Management functions including collecting, reviewing and coordinating the validation of vendor performance metrics.
Tracking performance, collecting of SLA penalities & escalating performance problems as needed.
Collect qualitative metrics via surveys and track trends.
Identify opportunities for vendor performance improvement and engage stakeholders to take corrective action while tracking improvements.
Partner with Procurement and Legal to develop standards SLAs.
Execute Vendor Relationship Management functions including relationship management, vendor categorization and corresponding action plans, 360 degree view of vendor relationship.
Track & mediate escalations.
Build relationships with internal stakeholder and vendors in order to fully understand the business and drive for improved vendor performance.
Build and execute the Software Asset Management Program at 7-Eleven.
Support Apptio program by working closely with Technology teams to understand business needs and requirements and assist in the development of new capabilities and data visibility.
- Bachelors/4 Yr Degree
5+ years of experience.
Contract Management, IT Vendor Management, Software Asset Management.
Contract redlining; facilitating internal stakeholder reviews especially legal and procurement.
Negotiating terms, pricing. Contract EOL management.
Strong analytical & comparative analysis skills, especially pricing & contractual terms/conditions.
Strong Word/Excel skills mandatory.
Experience running a software asset management program a major plus.
Experience executing vendor performance management, vendor 360 reviews also a major plus.
Excellent verbal & written communication skills required; Effectively interact & influence internal & external stakeholders at all levels, include individuals for whom English is a 2nd lang.
Proficiency with Oracle EBS Purchasing & AP, MS-Access, DocuSign & PowerBI skills very desirable.
Working knowledge or better for Apptio, ServiceNow, Flexera, Zylo & Ariba a major plus.
Internal posting dates: 12/7 - 12/17