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Health Management Systems, Inc. Strategic Research & Analytics Manager in Irving, Texas

HMS makes the healthcare system work better for everyone. We fight fraud, waste, and abuse so people have access to healthcare—now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce costs, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions of dollars while helping people live healthier lives. At HMS, you will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.

We are seeking a talented individual for a Strategic Research & Analytics Manager. This position is accountable for providing insights, analytics and other critical data requirements to support the Office of the Chairman and drive high performance at HMS. Responsible for developing and implementing a comprehensive analytics strategy that leverages financial, customer, business, and human capital data and turns it into meaningful and actionable information for the Chairman and executive team. To that end, this position manages HMS’s internal and external customer survey processes, including vendor relationship management and day-to-day activities associated with survey development, deployment, and analysis of results. The role supports HMS’s strategy execution and culture transformation, including managing the process governing the successful integration of acquired companies into the fabric of HMS. This position also provides consulting support and insights to other department activities related to data collection, analytics, analysis and action planning and accountability, and other duties as assigned by the Chief of Staff to the CEO.

Essential Responsibilities:

  • Coordinate external client surveys, including annual Voice of the Customer survey; manage external vendor relationship; oversee survey communications, preparation, internal data gathering, and deployment; package, interpret, and present the findings to various stakeholder audiences; facilitate action planning around the data

  • Support mergers & acquisitions area by interfacing with Corporate Development department during due diligence process, project managing subsequent post-deal integration and communication activities, and maintaining standard process documentation governing overall integration

  • Coordinate Voice of the Internal Customer survey for internal departments; implement survey and compile, analyze, and present results

  • Solicit data regularly from multiple internal sources to maintain currency of central database of key corporate statistics, and populate enterprise scorecards that track long-term strategic progress; monitor action items driven by trend analysis

  • Support mergers & acquisitions area by performing market research via multiple channels; understanding strategic fit of potential target companies/products; communicating advantages and rationale via written presentations; and supporting departmental deal tracking

  • Provide departmental support in the development of regular and ad hoc Board-related communications, particularly those tied to strategic initiatives and industry trends

  • Provide ad hoc data gathering, research, and analysis to support corporate and strategic initiatives

  • Leverage quantitative and qualitative analysis to partner with clients, build recommendations, present findings, and implement strategies

  • Works with client(s) to develop project approach and/or implementation plans

Non-Essential Responsibilities:

  • Performs other functions as assigned

Knowledge, Skills and Abilities:

  • Poise and comfort interfacing with senior level executives and anticipating their needs

  • Comfort interfacing empathically with management and employees at acquired companies to smooth their transition to the HMS family and accelerate their business and cultural integration

  • Ability to work under pressure, act independently, and meet tight deadlines in a fast-paced entrepreneurial environment

  • Excellent organizational skills and the ability to execute several ongoing projects simultaneously

  • Broad business understanding and ability to coordinate with other functional areas, including Finance; strong grasp of financial fundamentals

  • Display strong business acumen including the ability to think critically of work vs. simply process work

  • Ability to influence and engage others in a tactful and well thought-out manner with supporting information and logic

  • Strong work ethic, client-service focus; willingness to take ownership for wide-ranging responsibilities; creatively think about how to provide the highest level of service and optimal outcome

  • Comfort working independently while engaging large internal network of stakeholders

  • Ability to be careful and thorough about detail

  • Ability to multi-task and to meet deadlines

  • Ability to analyze information and use logic and process to address work-related issues and problems

  • Ability to build effective relationships demonstrating strong interpersonal skills

  • Demonstrates exceptional customer service and follow up skills

  • Ability to work proficiently with Microsoft Excel, Word, Access, PowerPoint

Work Conditions and Physical Demands:

  • Primarily sedentary work in a general office environment

  • Ability to communicate and exchange information

  • Ability to comprehend and interpret documents and data

  • Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)

  • Requires manual dexterity to use computer, telephone and peripherals

  • May be required to work extended hours for special business needs

  • May be required to travel at least 10% of time based on business needs

Minimum Education:

  • Bachelor’s degree required

Certifications:

  • PMP certification or demonstrated experience managing large, complex projects in a matrixed organization

Minimum Related Work Experience:

  • 5 years practical experience in market research, customer survey deployment, corporate development, balanced scorecards, and/or data analytics required

  • Experience developing superior written communications and reports, summarizing complex data and developing insights clearly and concisely preferred

  • Prior experience operating in a Market Research, Strategic Planning, Corporate Development, or Marketing environment preferred

  • Experience within the healthcare market environment and/or M&A integration preferred

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EOE including disability/veteran

Title: Strategic Research & Analytics Manager

Location: Texas-Irving

Requisition ID: 190010CZ

EEO/Minorities/Females/Protected Veterans/Disabled.

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