CACI International Systems Administrator - TX - TS/SCI Poly in Lackland Air Force Base, Texas
CACI Enterprise IT Operations has an opportunity for a Systems Administrator to support a large and complex IT enterprise program in Lackland, TX.
More About the Role:
As a Systems Administrator some of your responsibilities will include:
-Maintain the operations center IT infrastructure.
-Interact effectively and directly with both enterprise IT users and other IT support resources to efficiently and effectively resolve technical issues;. Independently employ resolution techniques to quickly restore any IT resource after incidents.
-Provide a remote management service (RMS) that employs IT software applications and activates configuration options on client devices in order to permit remote management.
-Use RMS to interact with remote monitoring and management applications to allow proactive, remote tracking of network and computer health.
-24/7 coverage within the service center operations facility.
-Coordinate mission assurance facility actions and the service center operations actions; as directed by the program manager and mission assurance lead.
-Service request management, user interface, and ticket management.
-Prioritize new service tickets ensuring service tickets requiring approval, VIP tickets, and remote user tickets are expedited.
-Perform remote resolution of program service issues.
-Monitor remote ticket completion rates and work with the service and tools development team to continually evaluate options for integrating new methods, equipment, techniques, personnel, and training to enable increased remote support capability.
-Monitor open ticket status, determine cause of open status, and keep users apprised of ticket status.
You’ll Bring These Qualifications:
Bachelor's degree in Computer Science, IT Information Security, or a related discipline and 7+ years of relevant experience.
IT ticket management system experience;
Experience providing systems administration support on large scale enterprise IT contracts.
These Qualifications Would be Nice to Have:
CompTIA Security + certified
Experience working with IT customers within the Department of Defense
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
US-Lackland Air Force Base-TX-SAN ANTONIO
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.