St. Joseph Health Assoc Pat Access Rep in Lubbock, Texas

Job Summary: Provides a broad range of clerical functions for physician, patient and immediate clinic supervisor. Greets, instructs, directs, and schedules patients. Serves as a liaison between physician, patient, and clinical staff. Frequently exercises independent judgement and discretion under the direction of Clinic Supervisor/SWMP Manager. Takes action based on knowledge of the policies and procedures of Covenant Health System and the medical group. Performs duties under minimal supervision.

Essential Functions:

  1. Greets patients and visitors in a prompt, courteous, and helpful manner.

  2. Registers patients, verifies and updates necessary information in the medical record.

  3. Maintains appointment book or appointment scheduler and follows office scheduling policies of the medical group/SWMP.

  4. Answers telephone, screens calls, takes messages and provides clerical information.

  5. Pulls and files charts, coordinates lab work.

  6. Sorts and delivers mail, medical records and other correspondence.

  7. Handling of precertification and referrals.

  8. Performs Trial Daily Close and completes daily banking deposits.

  9. Collecting co-pays and self pays.

Minimum Position Qualifications:



Computer and word processing experience

One year minimum experience in a medical office setting to include data entry and clerical

Preferred Position Qualifications:

• Knowledge of Medical Manager.

• Knowledge of medical terminology.

• Knowledge of managed care contracts.

• High School degree or equivalent.

Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.Our ministry includes six hospitals with over 1,100 licensed beds: Covenant Medical Center - CMC Covenant Children’s Covenant Specialty Covenant Plainview - PLV Covenant Levelland - LVL Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant Medical Group (CMG) Covenant Health Partners Hospice of LubbockCovenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.