TEXAS DEPARTMENT OF INSURANCE Claims Service Assistant in LUBBOCK, Texas

Texas Department of Insurance The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers compensation system, and promote a healthy insurance marketplace, while also protecting the people and businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency. Important notice: Read before you apply Veterans preference: To receive veterans preference, applicants must provide at least one of the following documents with their State of Texas Application: a copy of the DD 214, member #4; a statement of compensation from the Veterans Benefits Administration; or a copy of the DD 1300. Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: Military Occupational Specialty Codes are not identified at this time. Additional Military Crosswalk information can be accessed at: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_insurance.pdf Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets. Current opportunity: Claims Service Assistant Internal/External-TDI employees and the general public The Claims Service Assistant is responsible for answering a high-volume of phone calls, in an office environment, from injured employees, employers and other participants in the workers compensation process. This position: answers walk-in and telephone customer s questions; provides preliminary information and general assistance in claims activities; provides brochures and forms; uses the agency s internal computer system to verify and update claim information; reviews and logging receipt of forms; documents all customer contacts; explains or provides information about rights, responsibilities and services and makes appropriate social service referrals to other agencies for injured workers; referrers unresolved disputes after 24 hours to the appropriate parties; assists with special projects; and performs other duties as assigned. Qualifications Thirty college hours. Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. Additionally, this position requires: one year of experience in office practices and administrative procedures; and one year experience using Microsoft Word and Excel software applications. Preferences for this position include: experience in disability determination, workers compensation claims processing, health care or social work environment, paralegal and/or dispute resolution; providing customer service in an office environment; and bilingual in English and Spanish language skills (oral). This position requires demonstrated knowledge of: business or program terminology, spelling, punctuation, grammar, typing formats, and word processing techniques and procedures; and data entry. This position requires demonstrated skill in: use of personal computer software such as Microsoft Word and Excel software applications; use of automated equipment; decision making, planning, and problem solving; use of correct grammar, punctuation and spelling; and customer service. This position requires the demonstrated ability to: apply critical thinking to implement administrative procedures, to interpret rules, regulations, policies and procedures; meet established deadlines; communicate effectively with general public, co-workers and management, both verbally and in writing;