St. Joseph Health Clinical Program Assistant in Lubbock, Texas
Job Summary: The CHP Care Coordination Assistant will serve as a department representative providing service and quality simultaneously. In addition, the Care Coordination Assistant will assist the CHP Assistant Manager and Nurse Manager as needed. Overall, this position will be responsible for assistance with patient referrals, intake, outreach and other administrative duties as assigned. The Care Coordination Assistant will demonstrate efficiency in performance of duties to ensure efficient operation of the department. The Care Coordination Assistant is expected to have critical thinking, communication, problem solving and decision making skills in order to contribute to a positive care and work environment.Essential Functions:1. Serves as the support person for all intake and referrals (including daily overflow or fill in during absence of the Care Coordination Liaison).2. Record minutes for department or any other types of meetings. Assist with preparation for meetings as necessary.3. Review and track mileage for all staff through Concur reports.4. Enter time and attendance in Kronos for Care Coordination staff.5. Assist Care Coordination Liaison with maintenance of accurate documentation to ensure all referrals are processed in a timely manner.6. Responsible for ordering/maintaining supplies for staff and patients.7. May present program to patient and family at bedside Conduct brief patient interview to provide additional information to care coordination team in preparation for the initial visit8. Assists team with outreach calls to new patients. Responsible for scheduling initial appointment in settings such as the patient’s home, physician’s clinic or on-site navigator consultation rooms.Minimum Position Qualifications:Education: High school diploma or GEDExperience: Customer service or prior health care experienceTraining: Expertise with Microsoft Office products and general technology Preferred Position Qualifications:1. Bilingual2. Medical Terminology3. Certified Nursing Assistant or Certified Medical Asssistant
Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.Our ministry includes six hospitals with over 1,100 licensed beds:Covenant Medical Center - CMCCovenant Children’sCovenant SpecialtyCovenant Plainview - PLVCovenant Levelland - LVLTrustpoint (joint venture: Rehab Hospital of Lubbock)Covenant Medical Group (CMG)Covenant Health PartnersHospice of LubbockCovenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.