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Baylor Scott & White Health Patient Services Specialist II in Marble Falls, Texas

We have an opportunity for a Patient Services Specialist II in our BSW Speciality Clinic in Marble Falls, TX.

The Patient Services Specialist II provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. You may assist in training and mentoring junior staff.

This is a Monday - Friday position with usual daytime hours of 8 am to 5 pm.


Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments.

Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.

Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.

Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.

Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests. Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.

Assists in training, mentoring and providing assistance to junior staff as requested.


To be successful in this role you will need:

Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.

Knowledge of patient registration procedures and documentation.

Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process

Skilled in the use of personal computers and related software applications.

Skilled in preparing and maintaining patient records.

Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.

Able to mentor and train staff.


Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits

  • 401(k) savings plan with dollar-for-dollar match up to 5%

  • Tuition Reimbursement

  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

Qualifications - External


EDUCATION - H.S. Diploma/GED Equivalent or greater

EXPERIENCE - 1 Year or more of Work Experience in a customer or patient service role

SKILLS - basic computer proficiency including Microsoft Office programs (Outlook, Word, Excel)


Front desk medical or insurance verification experience

Bi-lingual in English/Spanish

EMR (Electronic Medical Records experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.