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AccentCare, Inc. Referral Coordinator in McKinney, Texas

AccentCare is looking for passionate clinicians committed to delivering exceptional care in the home.

We are committed to quality patient outcomes—delivering evidence-based care in the home—and providing comprehensive training to further develop our staff along with continuing education and promotional opportunities.

Come join the AccentCare team and Make A Difference every day.

Position: Referral Coordinator/Clerical Intake CoordinatorFull-time position-4 - 10/hour shifts. Saturday & Sunday hours are 7AM-6PMMonday & Tuesday- hours are 8AM-7PM

Reports to: Director Service Center

Job Description/Requirements:

As a Referral Coordinator/Clerical Intake Coordinator you will:

  • Provides initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care.

  • Informs referral sources, clients, family members, and physicians about clinical and non-clinical programs available in the home setting.

  • Collaborates with the client, physician, referral source, sales, and/or local branch to collect information needed to process a referral as well as resolving aging referrals.

  • Documents all referral related information, actions taken, and follow-up required in the medical record in a timely and accurate manner and ensures referral orders are reviewed by the appropriate clinical Intake staff.

  • Provides information to the local branch and sales team that will assist in determining non-admission decisions for pending referrals.

Requirements of Qualified Candidates:

  • Minimum of one year experience in home care, hospice, or personal care services, preferred

  • Prior use of Electronic Medical Records (EMR), preferred

  • Experience in dealing with a variety of payors in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred.

  • Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs and ability to maintain composure in addressing stressful and/or challenging situations

  • Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client Intake

  • Excellent organizational skills as well as telephone, verbal and written communication skills, with the ability to communicate with both professionals and non-professionals

  • Knowledge and skills in the use of computers and software programs

  • Knowledge of pertinent state, federal, and local regulatory requirements


* Work From Home (WFH) Employees must have high speed internet connectivity

Laptop/Headset will be provided - candidates must have reliable Internet and/or WIFI sufficient to meet the demands of the job