AccentCare, Inc. Referral Coordinator in McKinney, Texas
AccentCare is looking for passionate clinicians committed to delivering exceptional care in the home.
We are committed to quality patient outcomes—delivering evidence-based care in the home—and providing comprehensive training to further develop our staff along with continuing education and promotional opportunities.
Come join the AccentCare team and Make A Difference every day.
Position: Referral Coordinator/Clerical Intake CoordinatorFull-time position-4 - 10/hour shifts. Saturday & Sunday hours are 7AM-6PMMonday & Tuesday- hours are 8AM-7PM
Reports to: Director Service Center
As a Referral Coordinator/Clerical Intake Coordinator you will:
Provides initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care.
Informs referral sources, clients, family members, and physicians about clinical and non-clinical programs available in the home setting.
Collaborates with the client, physician, referral source, sales, and/or local branch to collect information needed to process a referral as well as resolving aging referrals.
Documents all referral related information, actions taken, and follow-up required in the medical record in a timely and accurate manner and ensures referral orders are reviewed by the appropriate clinical Intake staff.
Provides information to the local branch and sales team that will assist in determining non-admission decisions for pending referrals.
Requirements of Qualified Candidates:
Minimum of one year experience in home care, hospice, or personal care services, preferred
Prior use of Electronic Medical Records (EMR), preferred
Experience in dealing with a variety of payors in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred.
Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs and ability to maintain composure in addressing stressful and/or challenging situations
Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client Intake
Excellent organizational skills as well as telephone, verbal and written communication skills, with the ability to communicate with both professionals and non-professionals
Knowledge and skills in the use of computers and software programs
Knowledge of pertinent state, federal, and local regulatory requirements
* Work From Home (WFH) Employees must have high speed internet connectivity
Laptop/Headset will be provided - candidates must have reliable Internet and/or WIFI sufficient to meet the demands of the job