Robert Half Technology Help Desk Analyst II in Mesquite, Texas

The Help/Service Desk position provides phone/computer based technical support for hardware, software, and network connectivity issues for approximately 150 employees. Basic function and responsibilities include:

  • Troubleshoot, isolate, repair, and resolve all employee issues concerning Dell desktops.aptops, printers, FAX, copiers, audio/video equipment, misc. peripherals

  • Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers

  • Demonstrate a consistent sense of urgency on open issues to ensure resolution

  • Create user accounts, setup, and deploy new computers as needed

  • Maintain an accurate inventory of computer and IT assets

  • Participate in special projects and performs other duties as required

  • Enforce the policies and procedures of the Information Technology Dept.

  • Follow established guidelines and procedures

  • Work in a team-oriented, collaborative environment Education Requirements:

  • High School diploma/GED equivalent Required Skills Experience:

  • 1 year experience Help/Service Desk support, preferably in a corporate environment

  • 2 years' experience working in a Windows environment

  • 2 years' experience with PC software/hardware installation, troubleshooting, and repair

  • 2 years' experience with latest Microsoft OS

  • 2 years' experience with latest version of Microsoft Office

  • 1 year experience Active Directory administration

  • 1 year experience with use and configuration of mobile OS's Google Android and Apple iOS devices

  • 1 year experience with LAN/WAN technologies (ethernet, TCP/IP, and VPN), troubleshooting, and repair

  • Strong customer service and troubleshooting skills

  • detail oriented "can-do" attitude, appearance, demeanor, and work ethic

  • Desire ability to quickly achieve an understanding of commonly used software, hardware, and processes

  • Ability to lift equipment weighing up to 50 Lbs

  • Ability to multitask in a fast paced environment

  • Ability to exercise patience and professionalism during stressful situations

  • Strong critical and analytical thinking skills for problem solving

  • Strong verbal and written communication skills using fluent English

  • Typing/keyboarding minimum of 45 words per minute using the home row/key position Optional Skills Experience:

  • Epicor Prophet 21

  • Dell Kace 1000/2000

  • Citrix XenApp

  • VMWare ESXi/Vsphere

  • Google Apps/Gmail

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Req ID: 04380-0010447775

Functional Role: Help Desk/Tech Support II

Country: USA

State: TX

City: Mesquite

Postal Code: 75149

Compensation: DOE

Requirements: Microsoft Windows, Microsoft Office, Active Directory, WAN - Wide Area Network, LAN - Local Area Network, Android, iPhone