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Santander US Representative, Process Fulfillment, Titles in North Richland Hills, Texas


Summary of Responsibilities:

The Representative, Titles is responsible for the completion and accuracy of account processing within the lien placement, lien release, or title vehicle remarketing process. These responsibilities are but not limited to, ensuring liens are released in according to state specific regulations, proper follow up is maintained to ensure timely lien placement, and prepare state title documents for vehicle remarketing S/he adheres to and follows all established standards of procedures and guidelines, as well as State, Federal and Local laws to protect the Consumer and Company.

Essential Functions:

  • Accurately complete title releases for paid in full loans & leases per published state guidelines

  • Handle incoming requests for additional release documents, copy of titles or title maintenance request in accordance with established measures/deadlines and assigned goals.

  • Identifies and resolves escalated release issues within assigned scope.

  • Notarize various business documents while maintaining proper records using state issued notary book and business notary logs

  • Sort and distribute daily incoming mail

  • Research accounts on the discrepancy reports from the title service vendor

  • Process and mail paid in full contracts and letters per published state guidelines

  • Follows all established standards of procedures and guidelines when processing transactions to protect the Consumer and Company.

  • Documents and tracks all account activity in system of record.

  • Maintains effective communication with all colleagues, customers and third parties.

  • Provides daily support and resolution to all internal customers regarding escalated issues.

  • Updates the system with proper documentation for research, tracking, reconciliation and repository purposes.

  • Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Other Functions:

  • Other duties as assigned. Requirements:

  • Education -

  • Bachelor's Degree: Business, Accounting, Finance or equivalent degree.

  • or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree.

  • Experience -

  • 0-3 years

  • Skills & Abilities -

  • Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).

  • Intermediate to advanced typing and data entry processing skills.

  • Ability to communicate effectively and professionally with internal and external customers.

  • Ability to handle multiple tasks simultaneously.

  • Excellent organizational and time management skills with strong attention to detail.

  • Ability to educate customer on a service or product solution.

  • Ability to work effectively as a team member.

  • Ability to respond to internal and external requests as needed.

  • Ability to adhere to policies, procedures, and instructions of management.