Capital One Associate, Process Manager- Treasury Management Implementation in Plano, Texas
Plano 2 (31062), United States of America, Plano, Texas
Associate, Process Manager- Treasury Management Implementation
The Small Business Bank Treasury Management Implementation Specialist will possess an in-depth technical knowledge of Treasury Management products. The individual will utilize their expertise to manage the current workload of Treasury Management maintenance requests for clients. The Treasury Management Implementation Specialistwill work closely with the client, Business Banking Support Specialists, and Business Bankers to improve client experience and increase client retention rate through effective management of maintenance requests. The Treasury Management Implementation Specialistis responsible for implementing and directing all aspects of Treasury Management products and related service set-up for existing clients of Treasury Management Offerings.
Operate independently and exercise professional judgment in making decisions that impact the client experience
Establish and maintain a high-level of credibility with clients and business partners
Provide a best in class client experience, while managing internal and external client expectations
Maintain a current portfolio of client maintenance requests and related promised dates, monitoring requests in queue to ensure aged items are expedited in a timely basis
Individually responsible for the quality and timeliness of all case deliverables, including executing client Operational Instructions,
Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and industry knowledge
Ability to prioritize daily workload to maximize productivity
High School Diploma, GED or equivalent certification
At least 1 year of Treasury Management Operations experience
2+ years of Treasury Management Operations experience
1+ year of client service experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.