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USAA Bank Business Process Consultant Senior in Plano, Texas

Purpose of Job

We are currently seeking talented Senior level Bank Business Process Consultants for the following locations: San Antonio Home Office II/III, Tampa Campus, Colorado Springs Campus, Plano Campus, Phoenix Campus or 100% Remote Work Environment.

As part of the Retail Bank organization, the Credit Card Experiences team manages a sizeable portfolio of credit cards and manages our products, originations, servicing, and marketing. This role will lead and be accountable for key projects and efforts to deliver high-profile projects related to risk management and risk reduction in the Card business. There are multiple openings for this role and, depending on the candidate, the role will focus on efforts in a single domain: account management, product management, pricing, rewards, or account maintenance.

Applies advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace ( (17 seconds)

USAA Careers – World Class Benefits ( (31 seconds)

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Engages with key stakeholders to implement sustainable strategic solutions

  • Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.

  • Leads planning and execution efforts and coordinates activities for highly complex projects.

  • Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

  • Provides consultation to influence and ensure process is designed to address risk across all activities.

  • Reviews, and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.

  • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

  • Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Requirements

  • Bachelor’s degree, or 4 additional years’ experience beyond the minimum required may be substituted in lieu of a degree.

  • 6 years of experience in business process consulting, process design and/or program/project management experience.

  • Advanced knowledge of bank products and processes.

  • Experience in implementing and sustaining change/improvements.

  • Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

  • Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

  • Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

  • Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.


  • Master’s Degree in Business, Engineering, or related discipline

  • Certifications in process engineering or improvement, project management

  • Experience in a medium to large sized regional or national financial services institution

  • Strong attention to detail, deadlines with a focus on effective and succinct communication to peers and senior leaders through various media including email and PowerPoint (for example)

  • Understanding of risk management principles, processes including process risk assessment, control design and delivery, performance reporting, and linkage to key risk indicators and risk statements

  • Demonstrated experience managing multiple stakeholders, accountability for deliverables, and high-quality execution of work.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

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Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 2/24/21 by 11:59 pm CST time.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.